I have stayed at this property a few times in the past. It is likely the best place to stay in Victorville. The hotel itself is clean, the common areas are spacious and welcoming and the rooms are nice. Overall, a great place to stay if you are in the area. However ...
I have read the review by Stevied888 from 2009 and as a diamond member as well, I do have to agree with some of his comments about service. For those of us who spend a handful of days at home and the rest on business or personal travel at hotels, it's easy to separate out the top-level hotels in terms of service from those that just don't get it. The staff here is definitely not rude, in fact very pleasant, just comes across as inexperienced and inconsistent compared to properties in other cities. I have also experienced the same thing here about staff not reading the online profile and ignoring breakfast vs. points options and room preferences, which is never an issue at other Hilton properties. As Steve pointed out, I also experienced some highway noise and asked to be moved. Apparently there were no other king rooms facing south available, which is somewhat odd considering the parking lot was somewhat empty, but giving the benefit of a doubt. I was offered ear plugs though. The good news is when I inspected the window, it wasn't latched correctly, so that explained the extra noise. Having fixed the issue, the panes did a reasonable job of keeping the room quiet. However ...
In the morning after 10:00 am, I heard housekeeping knocking on the door. The "do not disturb" tag was clearly on the door.
I did eat in the dining area and the breakfast made to order was excellent although the dinner somewhat bland, but it may have been choice of the dish. The staff was friendly as well.
The main competitor to this property is a Marriott. I have stayed there as well and found it to be enjoyable. In terms of the service level, the best Hilton Garden Inn I have stayed at is the Del Mar property in La Jolla, CA, arguably the best Hilton I have ever stayed at. The staff there is a cut above hotels charging three times the price. They are doing something right and would advise any hotel to give the management there a call to see if they would be willing to share their service strategy, which for the most part is just common sense.
On a side note, I rated sleep quality average due to the beds that HGI properties use. Technically you should be able to adjust the dial to soft or firm but I have never found the beds comfortable, unlike for example, the beds the Doubletree brand uses.
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- Also Known As:
- Hilton Garden Inn Victorville Hotel Victorville
- Hilton Victorville
- Victorville Hilton Garden Inn