I made a reservation and dreceived a confirmation number and assumed it was a guaranteed room. I showed up at 9:30 p.m. and they tried to state that I did not reserve a room. After I gave my confirmation number they admitted that they had overbooked. The manager was not available. I asked the employees to call the manager to get some kind of arrangement with another hotel in the area and they refused. After an hour of waiting they finally called the manager. I didn't get to another hotel until 10:40 p.m. I ended up staying at the Hilton Garden Inn which had superb customer service.
Very unprofessional staff and not trained well.
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- Also Known As:
- Hawthorn Suites By Wyndham Victorville Hotel Victorville
- Hawthorn Suites Victorville
- Victorville Hawthorn Suites