The staff is outstanding and there to meet your every need! Clean facility and rooms. Great social hour on Wednesdays! Would recommend to any traveler in VictorvilleMore
- Free Wifi
- Free Parking
The staff is outstanding and there to meet your every need! Clean facility and rooms. Great social hour on Wednesdays! Would recommend to any traveler in VictorvilleMoreShow less
Thank you for taking the time to write a review about your recent stay at the Hawthorn Suites in Victorville. We make every effort to ensure each guest has an exceptional experience. Please mention Trip Advisor on all future reservations for your preferred rate. Hope to see you again!
On the evening of September 5th around 6:45 PM , I was driving back from Victorville California and while passing by the Hawthorne Suites - I decided to stop and take a look at the hotel. Please keep in mind - I'm 47 years old , not a vagrant , nor do I comport myself in such a manner.. I entered the hotel through the pool side entrance as I was interested in checking out the hotel's accommodations for swimming. I was then confronted in the hallway by a young man / employee of the hotel - presumably from the front desk. I did not see his name tag. He asked me what I was doing on the premises and I asked him if it was OK to take a look at the hotel. His response was a flat out "No" and he told me to leave. I was very astonished at the abrupt discourteousness and I did get angry... I have never been treated this way before at a hotel anywhere in the world.
I am terribly sorry to read you had a bad experience with a member of my staff while at the Hawthorn Suites. The employee you referred to was however instructed by myself to ask you if you needed help. Visitors are always welcome to tour the hotel. We ask that you enter through the main entrance and check in with our front desk associate. Please keep in mind that the safety of our registered guests is our number one priority. If at any time we feel that the guests safety is in jepardy we will take proper measures to eliminate that risk.
I was very happy with my stay here. The rooms were clean and the maids did a great job keeping them clean our whole stay. Everyone on the staff was very friendly and they even give you free dinner on Wednesdays. We had prime rib one of the days :) Walking distance to Chili's and the mall as well.
Thank you for your timely review on Trip Advisor. We enjoy serving each of our guests and are happy to hear you had a delightful stay. Please join us for Social Hour any Wednesday your in the area.
It appears that no one is in charge on the weekend. Don’t even try to address an issue or make a complaint, no one cares because no manager is available. I was told that I had to call back during the week. So I did, I spoke with Nicole and explained that we had a difficult time sleeping, because of the noise from the elevator and other guests. Our room was right next to the elevator. I was hoping for maybe a small discount on our rate or an offer to visit there hotel chain at a special rate it the future. But all she said was “sorry, we were book up and someone had to get that room”. So buyer beware, and hopefully you have no issues.
Very nice suites,clean and comortable. We were just passing through and decided to pick this hotel as it was close to restaurants.Very friendly staff. Average breakfast.
We traveled to Victorville for a Soccer Tournment. Upon arrival the young front desk clerk on the telephone, did not acknowledge me and continued to answered, 2 more telephone calls instead of putting them on hold! (Really?!?) We checked in, were given a room on the 2nd floor, signs all state NO SMOKING.. but it sure stinks like smoke. The suites are very well intended but they are dated and need serious touch ups and the carpets need to be cleaned.
The biggest complaint is that the WALLS are super thin, the hotel door has a gap so you can hear everyone in the hallway. I understand the hotel was full because of the soccer tournament, but GEEZ every single step upstairs was heard... kids were running in the hallway up and down... Sleep... what Sleep??
This hotel should not be rated a 3... they need go re-classify the rate to a 2 start.