This was our first time staying at the hotel, having first visited the casino about three years ago. Most casino-hotels we have stayed at in the past have signs placed overhead giving directions to the hotel registration desk. Not so at this establishment. Even though the casino is not that large, there is no reason why one should have to wander around aimlessly looking for the hotel desk. Since the hotel was an afterthought to the casino, there is no entrance to the hotel portion other than walking all the way through the casino and lounge.
We arrived about one hour before the 3:00 check-in time, hoping that maybe we might get to check in a little early. The staff at the registration desk would not budge on allowing that. So, we hung around for a while and waited. The quality of the room was worth the wait.
The rooms are large and well appointed. There is a large flat-screen TV on the wall, but it appears that management did not opt for high-definition TV stations. The bathroom suffers from the same issues that we have encountered at a few other high-scale hotels that have undergone recent renovations or construction. 1. The lighting around the vanity produces a glare that makes it difficult to see what you are doing. 2. There is no towel rack for the large bath towels. 3. There are no hooks on the wall or door to hang clothing on.
Since we already had a Players Club card, the lobster buffet was not free. The cost is $32.95 per person, so I guess we were helping to subsidize the people getting the free meal. It is one of the better buffet meals, but not worth that price. However, as hotel guests, we were able to bypass the long line of people waiting to be seated. The free breakfast in the morning was a bit of a disappointment. One step above the continental breakfast at the low-scale hotels.
They advertise live entertainment in the lounge seven nights a week. We were there on a Thursday night, and the only entertainment was watching the friendly bartender mix drinks while a large and loud music video played on a screen behind him.
NOTE to casino operators around the country: We come to your establishment to gamble and be entertained. After dinner, we like to gamble for a while and then take a break in a lounge where there is live music and enjoy a few drinks. Then we will return to the casino and gamble some more before retiring late at night. Now, with lounge entertainment a thing of the past, we just go to our room early and go to bed. So, we are not spending as much time in your casino helping your profit line.
My rating for the hotel would have been "excellent" were it not for my petty gripes.