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“should be called Worst Western”

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Best Western Heritage Inn
Ranked #5 of 15 Hotels in Vacaville
Vancouver, Canada
Level 6 Contributor
252 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“should be called Worst Western”
Reviewed November 3, 2013

This is undoubtedly the worst Best Western we have stayed at.I can't believe the company has it in its chain and allows its name to be associated with its logo.
We picked this location because of its proximity to Napa and Sonoma as we wanted to spend a day in the area.Big mistake our room was just feet from I 80 and traffic noise was incessant all night. Not only that but the headlights of passing cars kept shining into the room through the airconditon and the fan in the bathroom. There was mould in the bathroom and the whole room looked like it had been renovated in the 50s. Someone had thrown things at the ceiling and no one bothered to clean the stains. The plaster on the walls was not even joined as there were big cracks.unbelievably the place was full as there appeared to be a dog show in town. We someone feeding a baby goat in the parking lot and I would not be surprised if was kept in the room overnight. The staff were friendly but there was only one person at the desk and wait in ng time to check out were about 20 minutes. DO NOT STAY HERE !!

Room Tip: Just don't stay here. Do yourself a favor and pay more elsewhere!
See more room tips
  • Stayed October 2013, traveled with friends
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Helpful?
Thank hflatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at Best Western Heritage Inn, responded to this review, November 4, 2013
Thank you very much Mr. Flatt for your review, we appreciate your feedback. I apologize that you were disappointed with your stay. We are in plans of renovating the property at this time, We hope that you will give us a second chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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269 reviews from our community

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    36
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
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English first
Auburn, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed October 29, 2013

Nice attentive staff. Pool was closed. Breakfast was OK but crowded. Room overall was clean, corners had build-up. This is a smoking hotel. Other guests were smoking outside their rooms and some smoke came into my room.

  • Stayed October 2013, traveled on business
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at Best Western Heritage Inn, responded to this review, October 31, 2013
Thank you very much Mark for taking the time to post a review on our property, I'm glad out staff was attentive to you and that you enjoyed our room. I apologize that there was guests smoking close to you, we hope to see you next time you are town.

PS. We are planning to extend our breakfast area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sparks, Nevada
Level 5 Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 20, 2013

It is an older style hotel but our room was clean and comfortable -- and relatively quiet, given the proximity of Interstate 80 and the busy commercial location. We asked for a downstairs room. We were given one even though we were a later arrival. The only problem was the windows did not lock but it was nice to be able to open thw windows to get fresh air.

  • Stayed October 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank hairbiz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at Best Western Heritage Inn, responded to this review, October 21, 2013
Thank you very much for your nice review, please let us know next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centreville, Virginia
Level 6 Contributor
102 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 19, 2013

Not a terrible hotel to stay at but not great either. Located right next to the interstate made it easy to get to and get around but the traffic associated with the interstate. The noise seemed to creep right though the walls and windows. Parking was horrible as well. On the bright side, the room was clean and we didn't encounter anything negative inside the room.

  • Stayed August 2013, traveled as a couple
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Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at Best Western Heritage Inn, responded to this review, October 21, 2013
Thank you very much Bill for your review, we hope you will stay with us next time you are in the area.
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Milwaukee, Wisconsin, United States
Level 6 Contributor
108 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 12, 2013

My room was clean and comfortable -- and relatively quiet, given the proximity of Interstate 80 and the busy commercial location -- all amenities functioned trouble free and the breakfast was generous and nutritious.

  • Stayed October 2013, traveled solo
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Review collected in partnership with Best Western

Helpful?
Thank ECP-Writes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at Best Western Heritage Inn, responded to this review, October 14, 2013
Thank you so much Elizabeth for your review, we hope to see you on your next time in California.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pico Rivera, California
1 review
Reviewed October 1, 2013

I wish I could remember the Ladies name that helped us when we first checked in, She was so nice and really very very sweet for we needed a room downstairs for my Brother In Law needed a handicap room and she moved someone who didn't have a request for a room downstairs! I'm going back again in about 6 months and will be making my reservations for this hotel! Thanks so much for making our stay so awesome!

Sincerely The Trujillos!!

  • Stayed September 2013, traveled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank cindy6459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at Best Western Heritage Inn, responded to this review, October 2, 2013
Dear Trujillos,

Her name is Jennie, I will forward your review to her, she will be very happy to hear that as all our staff and Best Western to read reviews like yours, Thank you very much and we will see you in 6 months.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon House, California
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 22, 2013

We needed a motel for the trip home and wanted something close to the Napa Sonoma wine country but close to I-5. This motel was just the ticket. Really comfortable beds, nice little pool, good "pick up" breakfast items served in the lobby.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Barb1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at Best Western Heritage Inn, responded to this review, September 26, 2013
Thank you so much for your nice comments on our property, we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Heritage Inn

Property: Best Western Heritage Inn
Address: 1420 East Monte Vista Ave., Vacaville, CA 95688-3016 (Formerly BEST WESTERN Heritage Inn)
Phone Number:
Location: United States > California > Vacaville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #5 of 15 Hotels in Vacaville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Heritage Inn 2.5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Best Western Vacaville
Best Western Heritage Hotel
Vacaville Best Western

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