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“Our stay at the Heritage Inn”

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BEST WESTERN Heritage Inn
Ranked #7 of 15 Hotels in Vacaville
Fairfield, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Our stay at the Heritage Inn”
3 of 5 bubbles Reviewed April 1, 2013

We originally made reservations at the Marriot in Vacaville, We we told that no rooms were availabe due to an unexpected stay over of Military personnel. The Marriot asked us if we could stay at the Best Western and they would pay all expenses. We agreed. We were not to happy with the way the hotel looked in general but the service was excellent! Alicia was very accomadating in that she found us a suite. It was clean and we slept well. We enjoyed our private patio. Jennie was fantastic. We needed a wine opener, they didn't have one but she managed to get one for us. She was so warm and welcoming. Great customer service skills! Hopefully next time the pool will be fixed.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank lenora d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review, April 3, 2013
Thank you very much for your time in writing a review for our property and we really appreciate your feedback, we are happy that Alicia and Jennie provided you an excellent customer service, we are constantly looking to improve our property, our pool was out of service due to new ADA federal regulations, but as of today, is back on, hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
    73
    78
    48
    21
    33
See reviews for
82
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 29, 2013

During our stay in Vacaville, our rental car was broken into and we had over $1000 worth of electronics stolen, along with our credit cards and IDs. We had to check out of our hotel at 11, but the staff let us store our baggage in their back office and work from the lobby while we waited for the insurance adjuster. The room was clean and smelled nice, and the free breakfast in the morning was a nice touch. Quiet stay, clean room and helpful staff. Would stay here again.

Room Tip: Pick a downstairs room as I don't think there is an elevator.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Twigiei2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review, February 12, 2013
We are happy to hear that you enjoyed our accommodations, breakfast and staff and we are sorry that your vehicle was broken into at the lake, thank you for your comments, See you next time.
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Peoria, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 25, 2013

This was my first stay in this hotel and I'm glad I did. The room was large and comfortable with many amenities. The fridge and microwave were great to have. The bathroom was clean and all te plumbing worked properly definately a plus! I travel for business every month and I'll definately stay here from now on.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review, February 5, 2013
Thank you very much for your review, we are very glad that you enjoyed your stay with us and that you will be back, we hope to see you soon
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Pahrump, Nevada, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 31, 2012

The room was large and very clean. We were really glad that it was not a party place. The bed was very comfortable. We would stay again. The only problem we had was the wireless did not work. When my husband asked the front desk, they didn't know how to help.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank STEPHANIE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review, January 9, 2013
Thank you for taking the time to write a review for us and for the nice comments, I apologize for the Wifi situation you encounter, We hope to see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Lazio, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 26, 2012

I had to check in late at the Best Western Heritage Inn but they were very accomodating about that. The young man who checked me in was very knowledgable with the place, the area and also offered assistance with the service at the hotel, very nice and sweet. The room itself was big, lots of space, little fridge and microwave, television with good channels. Bathroom was equipped with anything we might need and very clean. Lots of restaurants around and super close to outlets. Overall I recommened The Heritage Inn Best Western, I'm sure we will be staying there again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fermin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review, January 9, 2013
Thank you very much for your nice comments on our property and staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed December 10, 2012

Hotel in the American standard of 2 stars. Rooms are cleaned daily and also your towels changed daily. It has cable TV, refrigerator and microwave in the room. Room size very good. The only thing is for the bedroom carpet. You had to constantly walking shoes because your feet leave completely dirty. A pity, since the rest of the room had a good cleaning. There are two high points in the hotel. First the location because it is all around, from the Premium Outlet with 120 stores, as several other stores multithreaded and many restaurants. A good stopping point to visit Sacramento and especially Lake Lake Tahoo. The other high point was the front desk attendant, Jennie. If all attendants were like her, everything would be easier. Attentive, polite, helpful and more!! Congratulations to the hotel to have an employee like her! Congratulations Jennie for your attention to us and especially with my daughter Clara.

Room Tip: For those who have few bags, the second floor is best. Less noisy. More if you have more bags, you b...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RogerioPeixoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, General Manager at BEST WESTERN Heritage Inn, responded to this review, January 9, 2013
Thank you for your feedback and nice comments on our property and our staff, specially Jennie, I'll forward your comments to her, We are taking measures to correct the carpet situation. Thank you and see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Heritage Inn

Property: BEST WESTERN Heritage Inn
Address: 1420 E Monte Vista Ave, Vacaville, CA 95688-3016
Phone Number:
Location: United States > California > Vacaville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #7 of 15 Hotels in Vacaville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Heritage Inn 2.5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Best Western Vacaville
Best Western Heritage Hotel
Vacaville Best Western

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