Firstly, unless you are desperate, do not stay at this hotel. The lobby has been redecorated, and there are new bed linens in the rooms. But, the rooms and hotel are old and dirty. I showered with my socks on because the tub was so dirty.
But that is not the key point - on the second day at about 7am, the deadlock in my door broke and I was stuck inside. Maintenance could not get it fixed, and had to put a ladder up against the 2nd floor window and come in thru that way. But the window has a screwed in little plate that restricts it from opening. So the maintenance man on the ladder lifted one side of the window out of its track and placed it against the second window. Then he and another guy came in thru the window and proceeded to try to get the door fixed. No avail. Hinges to old to get apart, too. One maintenance man went back out the window, bumped the pane that was leaning, it fell into the room and shattered all over. My laptop was open on the table next to it and I was standing not 10 inches from where the window shattered. Luckily I didn't get cut. Not so for my laptop.
Evenutally maintenance had to bring in a power saw and cut thru the door.
Then they forced me out - with three guys standing there watching me try to pack in a hurry (even my underwear). As I struggled out with my luggage - not a single one offered to help.
I went to the front desk, explained what happened and asked for another room so I could work and finish getting dressed. The front desk person called housekeeping and told them to give me a used room, "just clean up the bathroom a little bit, don't worry about making the beds or any other cleaning, she doesn't need it". They wanted me to use a used room!
I pretty much was forced to leave the hotel about 9am, when I was supposed to be there working.
Later, they would not help me, comp me or anything. No returned calls. No calls when promised. Turns out my computer keyboard was ruined - but our IT guys were able to pull another keyboard from an older computer and replace it for free.
I had to keep calling the hotel to try to get resolution on the fact that they kicked me out early, and was always referred to the Asst Manger (you would think the Manager would care enough to talk with me himself).
She told me on the 5th try to reach her after we had talked about the incident in the past: "Oh, I didn't bother to talk with my staff about this, so can you refresh me?" You'd think they would have tried to find out why a guest had to be cut out of her room.
I called corporate Crowne Plaza twice. They helped a little. Finally, the hotel offered me a discount on my next stay there. I told them I would not be back (they did not understand why). I told them they needed to resolve this. I was not looking to have my entire stay comped (only $223). But some sort of comp for the fact that I didn't get to stay my entire time. And they broke my laptop, to boot. The Asst Manager told me she would speak to the Mgr and he would call me that day. A week later nothing - so I called corporate again and they got me $55 off my hotel bill. Considering that they should have had to pay for a new laptop, they got off easy.
There was just no real acknowledgement that anything had occured. And no one cared.
This is by far the WORST CUSTOMER SERVICE that I have ever experienced. Crowne Point needs to realize that in this day and age, with hotel competition so fierce, and everyone having a voice on the web, that customer service is everything. But they don't get it, and don't care. Sad. Anyhow - don't stay in this place. It's awful.
- Official Description (provided by the hotel):
- A sincere welcome to the Crowne Plaza Silicon Valley North - Union City, where you will find comfort and modern luxury at one of the most convenient locations in Union City. Whether you are traveling on business or pleasure, we are your home away from home! We are centrally located in the heart of San Francisco East Bay area, just a short distance from Silicon Valley, San Francisco and Oakland. Our central location provides an easy access from all major Bay area airports such as San Jose (SJC), Oakland (OAK), and San Francisco (SFO). Further, getting to the hotel is simply and easy as we are located directly off the 880 Fwy, at the Alvarado Niles Road exit. Whether you are coming to Union City for business or just for fun, your room at this hotel is your personal retreat after a long day of travel. Come and relax in our spacious luxury bedroom with stylish decor, loaded with lifestyle amenities you would expect from a top notch hotel. This room is the perfect way to end your busy day! Come and enjoy. The best of Union City is waiting for you at the Crowne Plaza Silicon Valley North Union City! ... more less
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- Also Known As:
- Crowne Plaza Oakland South Union City Hotel Union City
- Crowne Plaza Union City