As I have been to another Crowne Plaza in he Bay area twice before, i confidently booked with the Crowne Plaza Silicon Valley North/Union City. I was extremely disappointed with my experience. The hotel is generally run down, in particularly the rooms. There were a lot of stains on the furniture and on the curtains. There was a lot of mould in the bathroom and parts of the walls were peeled off. I am aware that they are renovating the hotel but i think they should not be renting out rooms in such a dire state. Another issue concerns the timing of breakfast. Both the front desk and a notice in the lift indicate that the Crowne Royale Cafe admits patrons for breakfast until 10 on weekdays while the staff at the cafe will not admit you in after 9 am. They need to sort out this confusion. Having said that, the breakfast itself is varied and excellent.
The location of the hotel in the Bay area is very convenient for travelling to locations in both sides. The front desk provided excellent service both at check in and check out. The rooms are spacious and there is amble parking space if you bring a car along.More