We have been going to the Tustin Lone Star for years. It has a casual, cozy, laid-backed saloon atmosphere. It is located 15 miles from our house and we go there for special occasions and when we get discounts via email. We joined their email club sometime back so receive coupons for $ off or free appetizer, etc. We have closer steak houses (including Outback-which we do not like) but this is our preferred steak place.
We always go for lunch and except for the occasional new wait person always have had excellent, friendly table service. My husband's favorite is a Texas Rose (fried onion), RibEye steak and a soda, mine is the Chopped steak with plain, sauteed onions and baked potato (always baked to perfection and good tasting) and fresh-brewed Ice Tea and, of course, the bread rolls. But, since we are on a budget, most of the time we get a Cheeseburger with Fries (The bread rolls are still served).
When the store went from locally owned to corporate owned a couple of years back the steak fries were changed and, though not as good as they used to be, they are still tasty. One thing that had changed was the "to die for" rolls. We, along with many other patrons, complained because those soft, yeasty, melt-in-your-mouth rolls are one of the primary reasons we keep coming back. The management acknowledged that they were working on this and after a few months they got the corporate supplier, that they now had to work with, to start carrying the old rolls. Crisis averted, we were able to continue coming to our favorite steakhouse and eating those scrumptious rolls.
They are currently in the process of upscaling their menu to attract more customers. When we recently took our moms there for Mother's Day, we found that the regular RibEye that my husband eats was no longer available, on the bone, but he still enjoyed it and everything else was same. I just hope they don't make too many changes and chase away old customers.