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“Very very nice!”

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Fairfield Inn & Suites Tustin Orange County
Ranked #1 of 7 Hotels in Tustin
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Very very nice!”
Reviewed April 28, 2014

The front desk agents that helped us check in were so nice! There was a guy named Nathan that gave us directions and recommendations for dinner one night and he was right on with both! Very friendly! Female agent at check out- not so nice. In the middle of us having a conversation with her about payment, she started talking to the lady behind us and then took a phone call- mid sentence-. Upon arrival.. we walked in and the hotel smelled so good and clean! I mentioned it to the agent at check in how awesome the hotel smelled! I was that impressed. The grounds were very nicely kept, the inside of the hotel was very modern and pretty. Our room had a horrible view, but the room itself was fantastic. Very clean, very neat, and very comfy. The bathroom was beautiful. My one and only complaint.. was the shower head!! OUCH!! My husband and i joked that it felt like it was taking skin off! I had to take very quick showers because it hurt that much to be under that shower head.
Overall though... the hotel was fantastic. We had a very pleasant stay.
I should also mention.. that the hotel is in a funny spot. So if you're trying to get to the hotel during rush hour, there will be a long line of cars -blocking the entrance- trying to get to the 55.

Room Tip: Higher floor and I'm thinking looking at a highway is better than the hotel parking lot and the...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsCookieQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, May 28, 2014
Thank you, thank you for such a terrific review! I will be sure and pass on your comments to Nathan and the rest of the team. My apologies for the shower pressure - we will take a look at that. Thanks again and we look forward to seeing you again soon!
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181 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
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English first
Level Contributor
1 review
Reviewed April 18, 2014

Stayed here for business and was very impressed with the service, as well as the very modern decoration. Use to corporate type hotels being much less colorful and instead bland, but this place is sparkling brand new and you'd be hard pressed to find a crumb anywhere! Very clean and comfy beds. The complimentary breakfast is great and available for several hours. The outdoors have a firepit, a pool, and a lovely hot tub in again, a very modern setting. Will definitely stay here again. Oh, and the smell of fresh citrus when you walk in will intoxicate you!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nybind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, April 25, 2014
We sincerely appreciate you staying with us and sharing your positive comments! I am happy you enjoyed the services and amenities offered, as well as our modern decor. We hope to welcome you back to Fairfield Inn Tustin soon!
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orange, ca
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 2, 2014

This was a very clean property with close proximity to airport, shopping, restaurants, freeways. They serve a good breakfast(eggs, sausage, oatmeal, coffee, cereal breads) included, and free WiFi was available throughout the property. There were also some nice outdoor areas by the pool, and some were shaded. I would definitely recommend this for both business and leisure guests.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fmationg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, April 4, 2014
We appreciate you staying with us and sharing your comments! I was delighted to hear that you enjoyed the hotel, amenities, and surrounding area. We look forward to welcoming you back to Tustin soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 22, 2014

Stayed here for 3 nights on a business trip. We had a king studio and it was very comfortable. I wouldn't write home about the breakfast, but there was a fridge and microwave in the room, so we were able to buy things from the excellent Whole Foods Shop down the road and provide for ourselves. As I am gluten free, I did buy some gluten free bread and toasted it in the breakfast room as well, which was great.

I was a bit worried as it is right by the freeway, so thought the traffic may be a problem as we were at the back of the hotel by the freeway, but it did not bother us at all. When the air con was on, you could not hear the traffic at all.

Cannot comment about staff as didn't see them much, due to the fact I don't like lifts and the only way to access the stairs was from the side of the hotel, which meant we did not need to go through reception. The were pleasant when we checked in and checked out.

The only disappointment was the gym, I booked the hotel as it had one and was looking forward to working out, the equipment looked great, but it was just too hot in the room, we asked in the air con could be turned down but they said no. Shame.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pendeltonPeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, March 24, 2014
Thank you for staying with us and sharing your comments! I apologize for the temperature in the gym, and will follow up on why they were not able to change it for you. That is an easy request, so I am sorry you were not able to enjoy your fitness experience. We hope to welcome you back to the Fairfield Inn & Suites in Tustin soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 17, 2014

This was a very clean and well appointed property for the price. Great breakfast included and the facilities were outstanding. The location is excellent with easy access to the freeway, restaurants, and the airport. I would recommend this for both business and leisure guests.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gallagher125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, March 19, 2014
Thank you so much for choosing to stay with us and sharing comments about your experience! I am delighted that you enjoyed the hotel location, facilities, and breakfast. We look forward to welcoming you back to Tustin soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
87 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 11, 2014

Wow, this was a pleasant surprise. Clean and comfortable, with all the amenities. The free breakfast included fresh fruit, a huge plus, and there's a Starbucks next door if you need a morning latte. Pool, Hot tub, gym, and business center. The place is new, and really well maintained.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SFFoodies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, March 12, 2014
We are happy to hear our hotel was a pleasant surprise! Thank you so much for staying with us and sharing your review. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 8, 2014 via mobile

The hotel makes a very well-maintained/ new impression with very nice and helpful staff. Especially Miguel from the front-desk was very helpful for providing local advise, printing tickets etc.

Pro:
- huge, very clean rooms with spacious bathroom
- small gym but equipped with all basic machines and free weights
- laundry (washing machines and dryers) next to the gym
- outdoor pool
- free parking and free wifi
- free breakfast

Con:
- breakfast is very basic (no espresso/ cappuccino/ fresh fruits)
- for breakfast only one-time use plates, forks, cups etc. are provided, which produces lots of waste every day and gives the hotel a "cheap" highway motel touch - which it clearly is not. Here the Fairfield should invest in more sustainable/ environment friendly procedures and equipment. It doesn't cost much to wash plates and spoons...

Stayed March 2014, traveled as a couple
Helpful?
Thank MarkusSchwarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, March 10, 2014
Thank you for staying with us and taking the time to share your comments! I really appreciate the feedback around our breakfast, and will take this back to team. We look forward to welcoming you back to Tustin soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Tustin Orange County

Property: Fairfield Inn & Suites Tustin Orange County
Address: 15011 Newport Ave, Tustin, CA 92780-6402
Phone Number:
Location: United States > California > Orange County > Tustin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Tustin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fairfield Inn & Suites Tustin Orange County 3.5*
Official Description (provided by the hotel):
Enjoy comfortable rooms, convenient amenities and exceptional customer service when you book a stay at Fairfield Inn & Suites Tustin Orange County, one of the newest hotels in all of Orange County. Our hotel in Tustin, CA offers quick access to a variety of exciting area attractions, including Disneyland(R), Tustin Ranch Golf Club, Angel Stadium, UC Irvine and John Wayne Airport. Guest rooms at our hotel feature modern decor, plush bedding, free Wi-Fi and flat-panel TVs with cable and satellite. Before venturing out to explore all that Southern California has to offer, stop by our lobby for a hot, delicious and free buffet breakfast! At the end of the day, relax by our outdoor pool, or enjoy a workout in our well-equipped gym. Our Tustin hotel also offers free airport transportation and four event rooms. At Fairfield Inn & Suites Tustin Orange County, you're our #1 priority. We promise you'll be satisfied, or we'll make it right. That's our commitment to you. Ask us about the Fairfield 100% Guarantee.(R) ... more   less 
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