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“Sorry, we're overbooked”

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Charter Inn & Suites
Ranked #6 of 12 Hotels in Tulare
Certificate of Excellence
Reviewed August 20, 2013

I don't write reviews very often, but I think this is worth sharing. We had a guaranteed booking for a night. When we arrived late evening the desk clerk told us that the hotel was overbooked and we had to move to another hotel. When we asked how this can possibly be when we have a guaranteed booking the desk clerk said there have already been a few guests this night who also faced overbooking. Pardon, but do you really think it makes us feel better, when you tell us that you treat many of your clients that way? To make things worse, the room in the other nearby hotel was a worse category than the one we had booked AND payed for. The clerk (Hector) was neither helpful nor friendly.

To me this business practice is absolut inacceptable in the hospitality industry. As a guest I expect that everything runs smooth and I am treated welcoming. This experience in the Charter Inn was the opposite as we had to carry our luggage back to the car, drive to another hotel and get in all 30 minutes later into a room that was worse than what we had payed for and that we did not selected.

To Charter Inn management: If you really think you have to do overbooking in order to maximize your profits, then develop a process that works for your clients. Like calling clients with guaranteed bookings before you take their rooms away and ask if they would accept to move to a room of at least equal standard when they get a small voucher or whatsoever for their inconvenience.

  • Stayed: August 2013, traveled as a couple
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1  Thank Fahrenundsparen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (196)
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70 - 76 of 196 reviews

Reviewed July 30, 2013

Clean, Quiet, Comfortable, and Affordable.
Not much else to say!
One thing I would like to note; Ceiling fans in hotels often bug me with their noise, and in Tulare in summer, you really NEED that fan or the AC to be on all night! To the great credit of the Charter Inn & Suites, the fan in my room could have been installed on a nuclear submarine it was so quiet!
I'm a cold weather animal, so I can't blame them for the heat, but can credit them with buying quiet fans!

Breakfast was a bit "average", but it filled a traveler up in time to hit the road!

  • Stayed: July 2013, traveled solo
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Thank PaulFeist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

We have stayed in several motels in the Tulare area and this last time, we stayed at the Charter Inn & Suites. I believe this is the best motel we have stayed in, in Tulare. And the price couldn't be beat. The staff is so accommodating and friendly. The rooms are spacious and clean. It's an easy on and off Hwy 99. Within walking distance of shops, a movie theater, and restaurants. Couldn't have asked for a better place to stay while in Tulare.

Room Tip: They are converting all rooms to non-smoking. We had a non-smoking room that had previously been a...
  • Stayed: July 2013, traveled with family
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1  Thank ricequeen12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

During our roundtrip through the West of USA, we stayed in this hotel to visit the big trees in Sequoia NP.

It turned out to be an excellent choice. It was the cheapest hotel of all our bookings, even with a nice breakfast. The location for the parks was OK (almost 1 hour drive), but it was near the highway and near a big outlet centre and supermarket. The swimming pool took care of some cooling down.

The people of the hotel were very friendly. Especially Jennifer helped us very good. We forgot our passports in our previous hotel and she offered me her private cellphone to call that hotel because it did not work out with the landline. Big thank you for that!

I would recommand this hotel to everybody who wants to visit Sequoia NP. Best value for money hotel of our trip!

  • Stayed: July 2013, traveled with family
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Thank Ferry v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

Room is large, sheets are clean but carpet is really dirty. Air cond/heater is very noisy. Breakfast is fine, bread, bagel, waffle, yoghurt and lots of coffee and juices. There isn't much to do in Tulare though, we travelled to Visalia for the farmer's market as the one in Tulare us on another day. Found a really authentic Mexican restaurant called Vejars, fantastic food. Very popular. We stayed here for a night before going to the Sequioa National Park the next day. Its slightly more than an hour away. Would stay at Three Rivers if we have the chance to do it again. Its much nearer to the park and the nearby Lake Kaweah is beautiful.

  • Stayed: June 2013, traveled with family
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Thank beckie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

After traveling for 2 weeks this was far the beat place we stayed. The rooms were great and spacious. Amenites were great they have eveything you need.The breakfast was by far great. The young lady vanessa at the front desk when we checked in was awesome we even had to take a pic of her to remember her by!

  • Stayed: May 2013
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Thank sweetheart1867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2013

Very clean rooms,great staff has everything you need away from home.Would stay again everytime.lots of Amenities.Only regret is pool and hot tub closes at 10.Your paying for service should be able to use as adult

  • Stayed: May 2013
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Thank Smokey1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charter Inn & Suites

Address: 1016 E Prosperity Ave, Tulare, CA 93274-2354
Phone Number:
Location: United States > California > Tulare
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Tulare
Price Range: $93 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Charter Inn & Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Charter Hotel Tulare

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