We arrived late at night and found that the hotel's understanding of adjoining rooms and ours is completely different. The overnight clerk was kind enough to change our two rooms to a suite so that we could care for a member of our family with dimentia. Well fast forward to our return the following night to find out they wanted to charge is extra for downsizing from two rooms to the suite.
Most importantly there was mold in our room which was reported to the front office the first morning we were there. Upon return we found the room in the same condition we left it. No room service was done. Mold was still there.
After 30 minutes talking in a circular fashion with the owner we chose to leave. Nothing was going to keep me in a room where I was putting my health at risk.
To top it all off, when we first arrived it took 4 trips and 11 keys from the front desk to even get a key to work on the door.
There are many more options in Tulare. This quality inn has lost sight what the word quality entails. Stay elsewhere.
- Official Description (provided by the hotel):
- Old New England Style with a Green Gable. 3 story building with elevator. 3 diamond from AAA. Gold award winner from Choice hotels. ... more less
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- Also Known As:
- Tulare Quality Inn