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“Not a bad place to be snowed in!”

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Truckee Donner Lodge
Ranked #7 of 13 Hotels in Truckee
San Francisco
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not a bad place to be snowed in!”
Reviewed December 9, 2009

My husband & I got stuck in a recent snowstorm and chose this hotel because of its proximity to I-80. I think it's worth mentioning that we had spent the previous two nights at the Hyatt in Incline Village. Althought the Holiday Inn Express is no Hyatt, we were both pleasantly surprised at the comfort and cleanliness of this hotel. The staff was very friendly and accommodating, in spite of the fact they were overrun with many others who were snowed in. The beds were very comfortable, the cable selection was notable and the in-room fridge and microwave were appreciated. Free high speed Internet is another plus!

  • Stayed December 2009, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank exhusker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
New Orleans
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 21, 2009

This was our 2nd time at this location.. as a matter of fact, we re-routed our drive so that we could revisit this hotel. Staff friendly and attentive, breakfast good, room spacious, well-appointed, and extremely comfortable. Short drive into little town of Truckee to great restaurants and shopping. All-in all, a welcome respite for a weary driver!

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeniseNewOrleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level 6 Contributor
105 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed June 26, 2009

I stayed here for 1 night in May.
well, this is an outdated facility, but they were rennovating the last floor. The place is well kept. My room was clean, and had a nice view to the woods.
The breakfast was fine. The only problem I had was the price I paid . Well, it's Tahoe area and everything is expensive !

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kamitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, CA
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 21, 2009

I planned a trip to visit my friend in Donner area for his birthday. I was traveling with my family. It was going to be a Fri-Sat-Sun thing, so we made the Advanced Guaranteed Reservations. These are completely non-refundable for ANY reason, but on the other hand, they guarantee your room "regardless of the time of your arrival."

We were unable to make it up on Friday night but did arrive on Saturday. When we went to the hotel, we were told that there was no vacancy for us. When I told the front desk clerk that we had prepaid for a guaranteed reservation, she just smiled at us and said "It doesn't work that way" with the definite implication that we were mere retards to her. When I asked for a refund based on the fact that they sold our room out from under us, we were refused flat out. The "manager" wasn't available, and calls to Travelocity proved to be as satisfying as talking to a con artist. We were put on hold, passed on to someone else, and when push came to shove, they could neither give us a refund, nor find us other accomodation. So much for that laughing garden troll and his jolly antics... and their assurances that they will "make it right, right away!"

Travelocity was horrible to deal with, and Holiday Inn Express franchise, run by McDermid-Hoseit Corporation was equally callous and just downright infuriating.

Unfortunately, there were no other accomodations in the town that night, and we ended up crashing in the car in my friend's driveway -- his place was filled to overflowing with other birthday party guests, including his mom and dad from out of town.

The long and the short of it is this: the hotel does NOT honor its commitment to guaranteed reservations, and their attitude is basically, "Tough break sucker". It was only after the weekend was over, and more phone calls, and faxes to Travelocity customer service, that we received a refund for the night we did not stay.

AVOID THIS PLACE AT ALL COSTS. If you make a reservation, you may just arrive with no place to go, and no room waiting for you. It happened to us, it could very well happen to you, someday, sometime.

When you are in the area, please do stop by and tell them their "rip-off" reputation precedes them.

I can document all of this if anyone dares to challenge the veracity of my statements.

  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JoGus2SantaCruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotts Valley CA
Level 6 Contributor
308 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
Reviewed March 23, 2009

This is a nice hotel for skiing at Sugar Bowl, located about 15 minutes away. They also sell discount tickets to the local ski resorts .... and the tickets for Sugar Bowl include their 2009 weekday special of free lesson and rental with lift ticket.

Many motels catering to skiiers get absolutely abused by the weather and snow and equipment. But, the HI express looks pretty good. The rooms are in good condition - carpets not stained, walls not scratched, furniture not damaged. The rooms are large and include coffee maker, mini refrigerator and microwave oven.

It was nice to have a hot breakfast of eggs, meat, various breads (bagels, english muffins, bread, cinnamon rolls) and coffee/tea/cocoa, plus fresh fruit, juice, yogurt, milk. Not outstanding, but good enough to fill your stomach before skiing. The items were kept well stocked and the area cleaned. Yes, the breakfast room is a bit small, but trays are provided if you want to take the meal back to your room .... and take-away bags are available.

In the afternoon/evening, chocolate chip cookies are also provided - one of the best I've tasted. Not too sweet, and crispy !

Staff were very helpful. After having a full house the previous night, they worked to get us checked in by around 10am. We had some questions about the discount lift tickets and they immediately called for us. The wireless works well and they do have one desktop in the lobby in case you don't bring a laptop.

We didn't use the pool or hot tub, but several skiiers did take advantage of them.

There is one restaurant nearby, but it was closed. There are several restaurants about 10 minutes away, as well as a Safeway and Rite-Aid and gas stations.

All in all, a convenient place to stay with decent amenities.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JKD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara
Level 4 Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed January 27, 2009

This was an average economy hotel. Our room reeked of air freshener but was pretty big. There aren't a lot of restaurants within walking distance. It was fine for an overnight.

Stayed December 2008
Helpful?
Thank zxg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, North Carolina
Level 6 Contributor
84 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 21, 2008

The Holiday Inn Express Truckee is your typical HI Express. it is located adjacent to the Donner lake state park in the North Tahoe region. the hotel was clean and the staff was nice. there was a problem with the power for the breakfast area, the circuit breaker triped a couple of times during the week.

  • Stayed June 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank palmettostateman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Truckee Donner Lodge

Property: Truckee Donner Lodge
Address: 10527 Cold Stream Rd, Truckee, CA 96161-0513
Location: United States > California > Lake Tahoe (California) > Truckee
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 13 Hotels in Truckee
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Truckee Donner Lodge 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Located in the town of Truckee amidst mountains, lakes, alpines and meadows, the Truckee Donner Lodge is a warm relaxing space so you can rest and recharge. Our lodge combines modern luxuries and contemporary decor with the traditional amenities and architecture of a country lodge. Whether you are on the ultimate ski vacation, traveling for business or just need a weekend getaway, the Truckee Donner Lodge offers exceptional amenities.Our guest rooms and feature rooms are simple and serene. Each appointed with a large flat screen TV, refrigerator, coffee pot, wet bar and microwave. Complimentary hi-speed wireless access is available throughout the lodge.Share your day's activities with friends in our lobby with fireplace; or, relax your muscles and admire the stars from our Hot Tub. Cool off during the warm summer days in our outdoor pool—the views of the alpines are magnificent.Wake up each morning to a deluxe Hot Continental Breakfast. Our breakfast bar offers a wide variety of choices including hot and cold cereals, fresh fruit yogurt, scrambled eggs, cheese omelets, bacon, bagels, toast, and muffins.It’s all delicious, all complimentary and all waiting for you at the Newly Remodeled Truckee Donner Lodge. ... more   less 
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Also Known As:
Truckee Donner Hotel Truckee
Holiday Inn Truckee
Truckee Holiday Inn Express

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