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“Didn't honor reservation”

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Truckee Donner Lodge
Ranked #7 of 13 Hotels in Truckee
Oakland, California
2 reviews
“Didn't honor reservation”
Reviewed February 28, 2014

OK, it's one thing to not honor a reservation because of a technical glitch with your online reservation system, but then to send me an e-mail saying "thank you for staying with us..." Come on!

When they didn't honor the reservation, they tried to send us to their "sister" hotel which I think used to be a Super 8 or something like that. We looked at the room and said, no thanks! The upside, we found a great place to stay, The Cedar House Sport Hotel.

Not sure I'll be staying at the Truckee Donner Lodge again, which is a shame because up until this last time, it was a decent place to stay on par with a HI Express.

Stayed February 2014, traveled as a couple
Helpful?
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
truckeedonnerlodge, General Manager at Truckee Donner Lodge, responded to this review, March 27, 2014
Dear Eric S, I am very sorry about the reservation mishap and about the follow up email you received. I hope you give us another chance when you are up in Truckee again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
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    38
    13
    15
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
San Francisco, California
1 review
Reviewed February 22, 2014

I booked a room for my husband and daughter's ski trip this weekend. After the whole day of skiing and dinner, they arrived at the hotel. The front desk said and they system messed up and over booked. There was no room left and they have to go else where to look for a room.

  • Stayed February 2014, traveled with family
    • Value
    • Service
Helpful?
Thank May C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 1, 2014

We stayed there in December 2013. The hotel was very conveniently located: on the first day we drove to Sugar Bowl which is a very close drive away along a scenic road. On the second day we went to Northstar which is not that close but still only 30 minutes away or so. The hotel itself was very comfortable. It was clean, well-maintained and modern. And the free, well-working wifi was a nice bonus.

  • Stayed December 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Michal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
truckeedonnerlodge, General Manager at Truckee Donner Lodge, responded to this review, March 27, 2014
Dear Michal C, Thank you for you great review! We are so happy you had a wonderful stay at our lodge. Our staff works very hard to provide our guests with a wonderful stay and we are glad to have exceeded your expectation. Look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 28, 2013

Clean rooms, decent beds, overall pretty good. Breakfast was really skimpy, fake eggs and instant oatmeal. I was disappointed at being asked to pay $20 more at check in for a room with two double beds instead of the one king room I had reserved.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
4 reviews
Reviewed December 15, 2013

I chose this accommodation because they had a $99 a night deal on the date I was planning to stay with my husband. The lady at the main lobby was nice in welcoming me as I checked. We came a couple of hours early but the lady found an available room that was ready and moved us there which was great! I was surprised to find the breakfast dining in the same room as the lobby. It was quite small but it got everyone eating their breakfast comfortably.

Our accommodation was actually amazing - comfortable, clean, neat furnishings (not old or gloomy) with a small window overlooking some pine trees and snow-covered ground (I honestly found it relaxing to look at).

Breakfast was your usual continental. The bread I chose for toasting felt like its been previous;y toasted but placed back in the pile (hm.) but I enjoyed the gravy and biscuit, coffee, and scrambled eggs to get us all warm for the cold outdoors.

Overall, my husband and I had a very comfortable stay with friendly and helpful staff. I definitely would recommend this accommodation and lodge. Great location too that is a couple mins away from Historical Truckee, Tahoe Donner, Donner Lake, and Squaw Valley/ Alpine Meadows Ski Resort, Safeway, banks, and fast food joints.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erickles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
truckeedonnerlodge, General Manager at Truckee Donner Lodge, responded to this review, March 27, 2014
Dear erickles, Thank you for your kind review on Tripadvisor! We are glad you had a very good stay with us. We truly enjoy providing a great guest experience for our guests and glad you enjoyed our lodge. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 9, 2013

This is a fantastic place to stay when traveling over or around the Donner area. Have stayed here at least 6 times, always quiet, clean, and the rooms are always fully appointed as they should be. Free breakfast is a plus, we recommend this place to anyone traveling in this area that needs a place to rest.

  • Stayed December 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Alfred_RRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
truckeedonnerlodge, General Manager at Truckee Donner Lodge, responded to this review, March 27, 2014
Dear Alfred_RRS, We are always glad when you stay with and are humbled and honored to be your hotel of choice when visiting the Truckee community. Thank you for kind and generous review of our lodge and of course we look forward to seeing you back soon! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 4, 2013

Close by Serene Lakes, easy on and off Hiway 80 at Donner Pass Rd just before Truckee. this former Holiday Inn is more personal, cleaner and better maintained as an independent hotel. full hot breakfast, spotless rooms, big and well lit bathrooms and the most pleasant front desk staff ever!
kids have a home at Serene Lakes...so staying close by for T Day was perfect.

Room Tip: Ask for a room facing the forest. Be sure to have your car serviced for Winter travel.
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lnwild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
truckeedonnerlodge, General Manager at Truckee Donner Lodge, responded to this review, March 27, 2014
Dear lnwild,
Thank you for your generous review of our lodge. Our team works very hard to provide an excellent experience to each and everyone of our guests. We are so glad that you enjoyed your stay with us. Your feedback and comments are valuable to us. Thank you for staying with us and look forward to your return visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Truckee Donner Lodge

Property: Truckee Donner Lodge
Address: 10527 Cold Stream Rd, Truckee, CA 96161-0513
Location: United States > California > Lake Tahoe (California) > Truckee
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 13 Hotels in Truckee
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Truckee Donner Lodge 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Located in the town of Truckee amidst mountains, lakes, alpines and meadows, the Truckee Donner Lodge is a warm relaxing space so you can rest and recharge. Our lodge combines modern luxuries and contemporary decor with the traditional amenities and architecture of a country lodge. Whether you are on the ultimate ski vacation, traveling for business or just need a weekend getaway, the Truckee Donner Lodge offers exceptional amenities.Our guest rooms and feature rooms are simple and serene. Each appointed with a large flat screen TV, refrigerator, coffee pot, wet bar and microwave. Complimentary hi-speed wireless access is available throughout the lodge.Share your day's activities with friends in our lobby with fireplace; or, relax your muscles and admire the stars from our Hot Tub. Cool off during the warm summer days in our outdoor pool—the views of the alpines are magnificent.Wake up each morning to a deluxe Hot Continental Breakfast. Our breakfast bar offers a wide variety of choices including hot and cold cereals, fresh fruit yogurt, scrambled eggs, cheese omelets, bacon, bagels, toast, and muffins.It’s all delicious, all complimentary and all waiting for you at the Newly Remodeled Truckee Donner Lodge. ... more   less 
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Also Known As:
Truckee Donner Hotel Truckee
Holiday Inn Truckee
Truckee Holiday Inn Express

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