I only have a few days of skiing under my belt, so my husband and I figured we would give Boreal a try for me to gain some hours of practice for a good price. The ticket/rental combos were very reasonable, and we were excited about the 9am-9pm hours.
Unfortunately, the staff was less than helpful to us both. During the rental process, the people working the ski boot area were especially rude and unenthusiastic about getting me a pair of boots. The people who I returned my equipment to seemed bothered about having the help (except the man at the cash register- he was cool). I told one employee thank you and to have a nice day and he just walked away from us. The cafeteria staff was equally unhelpful. We couldn't believe how many unfriendly staff we managed to come across, especially since we weren't asking for help or anything, just ordering food or checking out equipment. We weren't expecting a red carpet to be brought out or even GOOD service, but this level of bad service was pretty sad.
Thankfully, the ski area was great for a beginner such as myself! Several lifts and different easy ways down the hill. Lots of areas to practice different skills and big wide runs. The lodge was a good size but would have benefited from some music. My husband REALLY enjoyed the night ski and found the runs to be very well lit. The Woodward part looked like a lot of fun for kids. The staff working on the mountain were nice. Lots of options for someone building up their skill. Tons of kids everywhere who were adorable, and it had a very family-friendly vibe. We had dinner in the cafeteria and ordered from their after hours menu. The seasoned fries were DELICIOUS. Clam chowder and pizza were average but not bad! Again, reasonable prices.
We had a fun day at Boreal (especially for the price!) but I think a culture change is in order for the staff. Great place to build skills for a killer price if you don't mind terrible customer service.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.