We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location, Great Service!” 5 of 5 stars
Review of The Ritz-Carlton, Lake Tahoe

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Ritz-Carlton, Lake Tahoe
Ranked #2 of 14 Hotels in Truckee
Certificate of Excellence
Alameda, California
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great Location, Great Service!”
5 of 5 stars Reviewed March 8, 2010

From the moment we pulled up to the valet, to the time we loaded up our boards and luggage to leave, we received the most courteous, sincere, helpful service!
I've stayed at a Ritz before, and I know that the service is always going to be above average at the least, but we were really pleasantly surprised with every staff member we encountered. They always had a kind word, and were eager to help.

I have to say one of the best things about this resort (in the winter time) is the Mountain Concierge. We are snowboarders, and when we pulled up to the valet to check in, the immediately told us they would be taking our gear to the mountain concierge where it would be ready for us anytime we needed it. Not only is the resort located mid-mountain at the Northstar Resort, where we had ski-in & ski-out access, we had the added convenience of having our boards ready outside for us whenever we decided to go on a lift! We felt seriously spoiled!
We had a Gondola that took us from the hotel down to the Northstar Village where we could find restaurants and shopping! The ride is a big slow, as it stops everytime anyone gets on or off, but the view during the day is gorgeous, and it is very quiet and peaceful up there, nice to slow things down a bit.
We dined at the Manzanita restaurant, and had a wonderful experience! Our wait staff was extremely friendly and knowledgable about the menu, they were attentive, and most importantly, the dinner was excellent! Try the braised short ribs with horseradish mashed potatoes, it was divine!
It was our travel companions' birthdays, so we asked they bring out a special dessert for them. They brought out an array of truffles with "Happy Birthday" written in chocolate on the plate, and a candle in some fruit. They loved it!
On our last day there, after a day of snowboarding we decided to try the spa. We all had 60 minute massages with scalp treatments. First we went down and relaxed in the hot tubs, where you can go outdoors to the pool between the Men's & Women's spas. The spa itself was not very special, the massages were good, but nothing special either. The Spa at the Ritz in Half Moon Bay had better products, ie. Bvulgari soaps and lotions, this spa just had the Ritz soaps and lotions, which were nothing special.
We really enjoyed our stay (3 nights), and if possible would stay again. The real treat if you are a skiier or snowboarder is the location & the mountain concierge. The service is also above my expectations. We loved our stay!

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank LoveHawaii49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

668 reviews from our community

Traveler rating
    450
    122
    55
    27
    14
See reviews for
208
253
21
81
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cape Coral, Florida
Level Contributor
163 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed February 25, 2010

My husband and I just returned from a medical conference held at the hotel. The rooms are wonderful. The lobby (or "living room" as they refer to it) is fabulous. The fireplace is simply ingenious! The ski in and ski out access is wonderful. Stephanie, at the concierge desk is truly delightful. She set us up with an incredible snowmobile excursion and handled our transportation to and from Reno airport as well as other reservations expertly. Thank you Stephanie!

Manzanita's food is absolutely fabulous! We went back a second night because we all wanted more pork chops!

The gondola down to the village is a bit slow (allow up to 20 minutes) however the views are spectacular, so we never minded the ride.

The skiing was nice. There were many beginner and intermediate trails for me and plenty of black diamonds for my husband. The cross country skiing was beautiful, but unfortunately, VERY difficult to get to. Northstar dropped the ball on this one. They are supposed to supply a snow cat to drive guests over there, but when we departed, no one had seen it all morning. On our walk back, we came across the driver who refused to drive us back up to the hotel because he "was on smoke break." The Ritz staff on the terrace assured us they would address that issue with Northstar staff.

The whole place shuts down rather early, so be sure to wear yourself out on the slopes during the day and hit the hay early.

The village is tad small. Olivier's and Baxter's were wonderful. I would stear clear of TC's Pub. Their food is terrible! Also, the skating rink doesn't have a zamboni, so it's a bit like skating on a pond. And, the skate shop doesn't sharpen their skates, so the combined effect is not all that much fun. But, the fire pits around the rink and the vibe in the village in general is fun. The whole place shuts down around 8 PM though.

  • Stayed February 2010, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank zeldawannabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miami
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed February 14, 2010

Just returned from a two night stay at the Ritz Tahoe and had a wonderful time relaxing at the spa and skiing Northstar. Let me first say that while the property is beautiful and for the most part the staff is helpful, there are some major design flaws with the hotel. Here we go...

1. The Ritz cheaped out so bad with their hotel to town center gondola that it's almost funny. I kid you not when I say it dead stops every 50 yards to let people out. Yes folks, they have managed to build the first ever non detachable gondola. Lifts in North Carolina are more state of the art then this boondoggle. Shame on you Ritz.

2. If you eat at Manzanita be prepared to take a taxi to the restroom. Yes folks, no restroom anywhere near the restaurant (The hosts up front think they are in Soho with some of the worst attitudes ever).

3. Ski rental store rivals Walt Disney. 2,000 kids and no organization at all. There should be separate areas for getting skis for the few people that are over 12 at the hotel.

Now let me get to all of the positives:

1. Manzanita has amazing food.

2. Rooms are very nice and comfortable

3. Great lobby area for drinks by the fire place

4. Ski in - Ski out cannot be beat

5. Spa is beautiful and you can spend hours just wandering from the steam room to the sauna, to the pool, etc.

p.s - Analyze your bill with a fine tooth comb. These desk agents are on a mission to confuse you. They must hire crafty accountants for front desk agents.

Stayed February 2010, traveled as a couple
Helpful?
4 Thank toad1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanger, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 12, 2010

My wife and I just returned from a stay at the new Ritz-Carlton Highlands resort in the Lake Tahoe area. I must admit that, after reading some negative Internet reviews, we were a little apprehensive about going. However, now having stayed at the resort, I can only say that the other reviewers must have had very anomalous experiences in the hotel’s first few days of operation, because we found this new hotel to be excellent in amenities, service and ambiance. Having stayed at many of the world’s finest hotels, my wife and I are pretty discerning in our tastes. With that perspective, I can state without reservations that the Ritz-Carlton Highlands is pure quality and that we will return.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 007obie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
86 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed February 9, 2010

Our room was absolutely beautuful and well-designed. The Service was fabulous from the time we pulled in, through our check-in, stay, and departure. The food was very good but not quite exceptional. The staff members were very good and friendly ( except for a restaurant hostess who told us that our table would be ready "closer to our reservation time when we arrived 10 minutes early"--no reason to scold us for being early ). The ski valet staff inside and outside are a credit to the hotel. I sense that the issues with the hotel are as a result of how new it is although it really is operating at a high standard for the short time it has been open. Finally, the valet charge for the car was very irritating in light of the cost of the rooms--it just come off wrong for such a quality establishment.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BigBrion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sausalito, California
Level Contributor
41 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
3 of 5 stars Reviewed February 8, 2010

I spent two nights at this hotel last week with my small dog and found some things were very good and others were less so. The staff fluctuates from being very attentive to being incredibly unhelpful. The bell staff is excellent while the very overpriced spa personel are less so.
The first niight I spent there a carbon monxide detector began beeping in my room at 3:00 Am. I called the front desk who sent someone up immediately to take care of it. I expected an apology from the hotel the next morning but received nothing until I called the manager myself later on in the day. He said he was sending me a bottle of wine and some cheese as a gift to make up for my lost sleep. He also promised to make an allowance on my bill which he never did!
We had dinner one night in the dining room and the food was mediocre, the service poor, and the bill, exorbitant.
I think the hotel needs a lot of time and attention to work out the issues mentioned in other reviews as it is way too expensive for what you get now.

  • Stayed February 2010, traveled solo
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank lucindaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodland, California
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 stars Reviewed February 6, 2010

We booked the Ritz Carlton for a special trip to celebrate my husband's 50th birthday. When I read the reviews on this board, I think that either they were staying at a very busy time (and we were not) or that the Ritz has gotten their act together, because we had nothing but great service (the ski valet greeted my husband by name after the first meeting, we could hardly go ten steps in the lobby without someone asking us if we needed anything), great food (we ate at Manzanita for dinner and went back the next day for lunch because if was so good), and great skiing.

Yes, it is expensive. Yes, there are added charges (after I tipped the room service person in cash and signed the check, I realized that they had already added in a service charge and a tip.) But for a beautiful getaway, skiing as easy as it gets (seriously, you walk down and they help you on with your boots --a little weird, to be honest--and then set your skis in the snow so that all you need to do is step in), and a romantic room with a fireplace, big picture windows, and all the little extras the Ritz can't be beat.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lady_di2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Truckee
6.8 mi away
Resort at Squaw Creek
Resort at Squaw Creek
#2 of 5 in Olympic Valley
4.0 of 5 stars 1,318 reviews
23.7 mi away
Grand Residences by Marriott, Tahoe - 1 to 3 bedrooms & Pent.
Grand Residences by Marriott, Ta...
#9 of 72 in South Lake Tahoe
4.5 of 5 stars 789 reviews
23.7 mi away
Marriott's Timber Lodge
Marriott's Timber Lodge
#10 of 72 in South Lake Tahoe
4.0 of 5 stars 948 reviews
Show Prices
Show Prices
Show Prices
24.4 mi away
Deerfield Lodge at Heavenly
Deerfield Lodge at Heavenly
#1 of 72 in South Lake Tahoe
5.0 of 5 stars 185 reviews
3.7 mi away
Hampton Inn & Suites Tahoe-Truckee
23.9 mi away
Beach Retreat & Lodge at Tahoe
Beach Retreat & Lodge at Tahoe
#15 of 72 in South Lake Tahoe
4.0 of 5 stars 666 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Lake Tahoe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Lake Tahoe

Property: The Ritz-Carlton, Lake Tahoe
Address: 13031 Ritz-Carlton Highlands Court, Truckee, CA 96161-4306
Phone Number:
Location: United States > California > Lake Tahoe (California) > Truckee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Truckee
#1 Romantic Hotel in Truckee
#1 Luxury Hotel in Truckee
#2 Family Hotel in Truckee
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Lake Tahoe 5*
Number of rooms: 171
Official Description (provided by the hotel):
Featuring a mid-mountain location on Northstar California, The Ritz-Carlton, Lake Tahoe is the first and only AAA Five Diamond mountain resort in California. Highlights include luxurious guest rooms and suites with in-room fire places and floor-to-ceiling windows; ski-in/ski-out access on Northstar California with ski valet services; a 17,000 sq ft slopeside spa with treatments themed around water and woods; extraordinary dining in Manzanita featuring rustic California cuisine with mountain resort influences; a signature "Marshmology" experience each evening at the fire pit featuring the “Art of the S’more"; and a comprehensive children’s program allowing parents to make the most of their Lake Tahoe vacationDuring the winter season, The Ritz-Carlton, Lake Tahoe’s mid-mountain location provides for ski-in / ski-out access to Northstar California, consistently touted as one of the nation’s best family-friendly ski resorts. With a slope-side location on Northstar’s “Big Easy” run, the ski-in/ski-out access can be enjoyed by skiers and riders of any level. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. Northstar offers world-class grooming and provides a plethora of family activities in the Village at Northstar accessed from the hotel by an intermountain gondola. At the heart of the Village is a 9,000 sq ft ice skating rink surrounded by cozy fire pits and a variety of options for shopping, dining and entertainment. During the summer months, Northstar transforms into family-friendly playground offering the region’s best mountain adventure. Families and their four-legged friends will love hiking the easy loop to Sawmill Lake. After a day on the mountain, guests can gather around the fire pit with The Ritz-Carlton, Lake Tahoe Marshmologist for complimentary s’mores, enjoy cocktails on the resort’s heated outdoor terrace or enjoy a game of bocce in the backyard. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Hotels.com, Priceline, Odigeo, Orbitz, Marriott, Agoda, Travelocity, Cheap Tickets and Jetsetter so you can book your The Ritz-Carlton, Lake Tahoe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton, Lake Tahoe Hotel Truckee

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing