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“Wonderful hotel at Northstar”

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The Ritz-Carlton, Lake Tahoe
Ranked #2 of 13 Hotels in Truckee
Certificate of Excellence
Reviewed July 26, 2014 via mobile

We have stayed here three times now and keep coming back for a reason. We love the staff and the location - a great getaway in Tahoe, easy drive to the lake, gondola to the village if you want, but away from everything if you want some peace. Nice easy hikes all around and great location for skiing.

Stayed: July 2014
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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673 - 679 of 1,020 reviews

Reviewed July 21, 2014

We checked out of another hotel in the area after having a bad couple of nights. We checked into the Ritz Carlton and it really saved our vacation! We loved the quiet, peaceful and private location - Lake Tahoe is only a short drive away. Our standard room was very comfortable and we enjoyed the mountainside view. The front drive staff were very nice and even greeted our dog by name everyday. However, the Concierge were not up to standard. While friendly, they couldn't really answer very basic questions about the area and at one point told us to "look it up online". But, we will visit again!

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Endless Summer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

Spent two nights at this beautiful place! Too short a stay! The rooms were lovely, and the staff were wonderful. Rogelio, the club level concierge, was very attentive and took such good care of my husband and I. Thank you Rogelio!!! The General Manager Joseph was also very helpful and went out his way to show us the property and the AMAZING beef brisket cooked on site. Thank you Joseph! A well run place......we will be back!

  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank ann marie k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014

We were on business in the Carson area and selected the Ritz to add some relaxation and relief after hectic days and to escape the overpriced low-value hotels of Carson City. We were not disappointed. The property is extremely well located and the views are just spectacular. Service is over-the-top and if you stay at the club level, you will not be disappointed. We will certainly be back.

Room Tip: Invest in the club-level if you can. Well worth it.
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  • Stayed: July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank millionmilerflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014

My husband and I were very disappointed with our stay here. This is quite a drive from Tahoe City and the lake. Staff on the desk were helpful, but waited 1/2 hour for our cases to be brought to our room. Air conditioning in the room was noisy, which did not aid sleep.
Why do they need to have valet parking, can understand that charges should apply in the middle of a city, but there was nothing else around the hotel. Would definitely not stay there again.

  • Stayed: June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ritz-Carlton_DOSM, General Manager at The Ritz-Carlton, Lake Tahoe, responded to this reviewResponded July 20, 2014

Good day Julia,

Thank you for taking your time to leave your feedback about our resort. I sincerely apologize for you and your husband’s disappointing experience on your recent visit to our resort. Your feedback is extremely important to me. If you would like for discuss your stay in more detail, I may be reached directly at the resort by calling 530-562-3000. I look forward to hearing from you at your convenience.

Sincerely,
Joseph Mattioli, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2014 via mobile

My wife and three boys visited last weekend and this place ruined other hotels for us. Everyone we encountered was so focused on taking care of every need, wish and whim-we did not want to leave. Upgrade to the Club level, it is surely worth every penny. The rooms have spectacular views-try to get a balcony!

Hope to be back soon,

Martin Greenwood

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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    • Service
1  Thank mg87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2014

My husband and I just returned from a long weekend @ the Ritz, Lake Tahoe and we fell in love with the property. From the minute you step out of your car the true Ritz service welcomes you. We stayed on club level excellent service and the quality of food was wonderful.
Dinner at Manzanita was also great. We were pretty full at the end of dinner but did wanted to have some desert so the waitier was kind enough to deliver it to our room, now that is great service.

We will be back!!!

Room Tip: Club Level facing mountains
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Cheryl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Lake Tahoe

Address: 13031 Ritz-Carlton Highlands Court, Truckee, CA 96161-4306
Phone Number:
Location: United States > California > Lake Tahoe (California) > Truckee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Truckee
#1 Business Hotel in Truckee
#1 Luxury Hotel in Truckee
#2 Family Hotel in Truckee
Price Range: $389 - $1,922 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Lake Tahoe 5*
Number of rooms: 171
Official Description (provided by the hotel):
Featuring a mid-mountain location on Northstar California, The Ritz-Carlton, Lake Tahoe is the first and only AAA Five Diamond mountain resort in California. Highlights include luxurious guest rooms and suites with in-room fire places and floor-to-ceiling windows; ski-in/ski-out access on Northstar California with ski valet services; a 17,000 sq ft slopeside spa with treatments themed around water and woods; extraordinary dining in Manzanita featuring rustic California cuisine with mountain resort influences; a signature "Marshmology" experience each evening at the fire pit featuring the “Art of the S’more"; and a comprehensive children’s program allowing parents to make the most of their Lake Tahoe vacationDuring the winter season, The Ritz-Carlton, Lake Tahoe’s mid-mountain location provides for ski-in / ski-out access to Northstar California, consistently touted as one of the nation’s best family-friendly ski resorts. With a slope-side location on Northstar’s “Big Easy” run, the ski-in/ski-out access can be enjoyed by skiers and riders of any level. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. Northstar offers world-class grooming and provides a plethora of family activities in the Village at Northstar accessed from the hotel by an intermountain gondola. At the heart of the Village is a 9,000 sq ft ice skating rink surrounded by cozy fire pits and a variety of options for shopping, dining and entertainment. During the summer months, Northstar transforms into family-friendly playground offering the region’s best mountain adventure. Families and their four-legged friends will love hiking the easy loop to Sawmill Lake. After a day on the mountain, guests can gather around the fire pit with The Ritz-Carlton, Lake Tahoe Marshmologist for complimentary s’mores, enjoy cocktails on the resort’s heated outdoor terrace or enjoy a game of bocce in the backyard. ... more   less 
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Also Known As:
The Ritz-Carlton, Lake Tahoe Hotel Truckee

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