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“Lovely hotel”

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The Ritz-Carlton, Lake Tahoe
Ranked #2 of 13 Hotels in Truckee
Certificate of Excellence
Salt Lake City, Utah
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely hotel”
Reviewed October 21, 2011

The architecture is especially interesting; it mimics the towering trees. Go for the rooms that look out over the valley. The view is great. Each room has a fireplace with comfy chairs. The staff is also good. The saline pool is also wonderful. Lots of cozy areas to sit and chat with friends in the lobby, and the firepits are great.
Limited food options. Take the tram down to the ski plaza for more food, but even then, not enough options, and all too pricy.
Notice the floors as you go around the hotel. The hotel is built to feel like the forest, so it gets darker and darker as you descend the stairs, to the spa on the bottom floor. The floor in the spa looks like pine needles, and the light is subdued. As you go higher up, it is brighter and brighter. I appreciated this attention to detail by the architect. It makes it more interesting.

Room Tip: All the rooms are nice.
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  • Stayed July 2011, traveled with family
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Helpful?
1 Thank Pamela1354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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869 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
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English first
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 14, 2011

We are long time ritz Carlton fans, having loved them all over the world and even got married in one. Even then this one was very special. Firstly it is breathtakingly gorgeous, from the grounds to the lobby to the bar. The room was wonderful too, so was the service. I am usually a very picky traveller even for five star resorts but this one was just so lovely. The staff was very helpful with our kids as well.

  • Stayed October 2011
    • Value
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Helpful?
Thank HoustonMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cadillac, Michigan
Level Contributor
109 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed October 7, 2011

This hotel is beautifully fit into the surroundings. The lobby is designed like a wonderful living room with gorgous views and multiple fireplaces. Off to one side is a bar with a staff that will entertain you as well and mix whatever you desire. The pool opens at 6:00AM so it was wonderful to watch the sunrise while sitting in the hot tub. The room was specious with wonderful sheets and a comforter. Even though you are in a large resort the feeling is of a small lodge because of the ample space.

Weak points - the restaurant staff were not very attentive. The cost of food is high but the quality did not provide the expected value. The concierge could use some training and be willing to exert some minor effort to at least be interested in assisting. We asked to rent a car and were told to comeback tomorrorow to reserve it since they were closed. Other hotels would get the information and take care of reserving it.

The personal care products (shampoo etc) were poor quality. Each day housekeeping rearranged all our bathroom items which irritated my wife.

Overall a beautiful place that needs to get the staff trained or replaced.

  • Stayed September 2011, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank phantom_49601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 5, 2011

This is a fairly new hotel and has a few teething problems! We expected more. The bedrooms are small. The shower was literally a dribble, due to a build up of scale. The toilet seat was not fitted properly. No mirror in the bedroom except in the wardrobe and even then there was not electric socket nearby therefore there was no option but to dry your hair in the bathroom. Slippers were not provide.

The pool is surrounded by a huge metal fence. The bar and food area is the other side of this fence, therefore when guests or servers go through the metal gate it bags so loudly. Not great for relaxing by the pool.
On the plus side the location is beautiful. Staff friendly and the food is good.

  • Stayed August 2011, traveled as a couple
    • Value
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Helpful?
2 Thank calendergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 1, 2011

We check in for Friday getaway. Only restaurant is closed for private party. We are sent to lobby lounge with bar food and a Mexican themed menu- served spoiled shrimp. No apologies. Wait staff managers just standing around in pool server attire. Have to leave for a 20 minute drive to find food and our car is parked up front with all the windows down. Valet says "we didn't want to get locked out of car". Go back to room for worst night's sleep ever. Cheap mattress with a down comforter top thrown on it. Not worth the money!! Stay in Reno or in a motel in Kings Beach because this is a waste of money and disgrace to Ritz Carlton name.

  • Stayed September 2011
    • Value
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    • Rooms
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Helpful?
1 Thank vaibella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 24, 2011

I spent two nights in August at the Ritz-Carlton Highlands-Lake Tahoe in August with my wife as part of a trip we planned for San Francisco and the Napa Valley. On impulse we booked the Ritz and drove three hours to spend a few days in Lake Tahoe. At more than $300 per night in off season we expected a five star resort.

On arrival we we greeted, checked in and were given our room key. When we arrived at our room we found a DO NOT DISTURB sign on the handle. While my wife waited with our bags on the third floor I made my way down to the ground floor (from the third) and was informed that they had written down the wrong room number.

The room is quite nice and large and has a lodge look and feel. View from the room we had was very nice. Amenities are good and internet is 'free' being that it is included in the exorbitant daily resort fee charged.

The hotel is situated in a remote area away from any restaurants so a drive is required to go anywhere.

The next morning we left our room at about 9:30am and went hiking and returned to our unmade room at about 11:30. We commented that it was strange that room service did not make up the room by then but assumed that things worked a little slower there. We changed and went to use to pool. We returned to our room at about 4:00 pm to find it still unmade.
Calls to the front desk and housekeeping were made and housekeeping informed us that they were finished for the day. After a little arguing they agreed to come to make up the room at 4:30. As all of our towels were used and wet we asked for a few new towels. These were brought up in a few minutes.

The towels we were given were old, used and one had a large hole in it. The room was made up as promised.

The next morning my wife and I both noticed the smell of raw sewage emanating from the bathroom. I have read this complaint from other reviewers. Very strange.

This was my first stay at a Ritz Carlton hotel and I can say I was not very impressed. It was certainly not worth the money and NOT a five star hotel.

Room Tip: Upper floor for view
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  • Stayed August 2011, traveled as a couple
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Helpful?
1 Thank SB6300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 23, 2011

We stayed at the Ritz in Tahoe for our anniversary in September. The staff went out of their way to make our stay special--decorating our room with rose petals, providing us with really nice chocolate truffles, and making sure we had ice to keep our champagne cold. The architecture of the hotel is quite nice. There is a central atrium called "the Living Room" that has beautiful windows and is quite a nice space to relax in. Unfortunately, they chose to fill up that space with ugly trade show displays for much of the time we were there. I certainly don't expect a hotel of this calibre to allow the primary communal space to be turned into a construction site a full day in advance of a trade show or to allow ugly displays to displace their guests. That's the main reason for the 4 instead of 5 stars. It's a mistep uncharacteristic of the brand. The staff were very nice about it and helpfully directed us to a small lounge area in the spa where we could forget trade show disruption. The spa is very nice with an extensive wet area (steam room, sauna, jacuzzi for each sex) plus a lap pool outside. The spa was only open 9-7pm though, which felt like rather limited hours.

The feel of the place is very much mountain ski lodge. There is a "mountain concierge" that takes care of skiers during the season but doesn't have much to do during the summer. The resort is right at Northstar resort, so your view is of the slopes--which I can understand being great during ski season for ski in/ski out, but in the summer it is a little odd to look at shaved slopes and chairlifts.

All the rooms have fireplaces and good beds.

The $35 valet parking (when the garage is right beside the hotel and you could easily self-park if you were allow to) and the $25 resort fee feel a little over the top considering what you pay for a room. But, they seem to be stand these days in luxury hotels.

Overall, it was a very nice place and we would probably return if we got a reasonable room rate.

Room Tip: No need to pay extra to get the "mountain view" rooms. The rooms on the other side have p...
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  • Stayed September 2011, traveled as a couple
    • Value
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Helpful?
Thank Nonprofit business traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Lake Tahoe

Property: The Ritz-Carlton, Lake Tahoe
Address: 13031 Ritz-Carlton Highlands Court, Truckee, CA 96161-4306
Phone Number:
Location: United States > California > Lake Tahoe (California) > Truckee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Truckee
#1 Luxury Hotel in Truckee
#1 Business Hotel in Truckee
#2 Family Hotel in Truckee
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Lake Tahoe 5*
Number of rooms: 171
Official Description (provided by the hotel):
Featuring a mid-mountain location on Northstar California, The Ritz-Carlton, Lake Tahoe is the first and only AAA Five Diamond mountain resort in California. Highlights include luxurious guest rooms and suites with in-room fire places and floor-to-ceiling windows; ski-in/ski-out access on Northstar California with ski valet services; a 17,000 sq ft slopeside spa with treatments themed around water and woods; extraordinary dining in Manzanita featuring rustic California cuisine with mountain resort influences; a signature "Marshmology" experience each evening at the fire pit featuring the “Art of the S’more"; and a comprehensive children’s program allowing parents to make the most of their Lake Tahoe vacationDuring the winter season, The Ritz-Carlton, Lake Tahoe’s mid-mountain location provides for ski-in / ski-out access to Northstar California, consistently touted as one of the nation’s best family-friendly ski resorts. With a slope-side location on Northstar’s “Big Easy” run, the ski-in/ski-out access can be enjoyed by skiers and riders of any level. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. Northstar offers world-class grooming and provides a plethora of family activities in the Village at Northstar accessed from the hotel by an intermountain gondola. At the heart of the Village is a 9,000 sq ft ice skating rink surrounded by cozy fire pits and a variety of options for shopping, dining and entertainment. During the summer months, Northstar transforms into family-friendly playground offering the region’s best mountain adventure. Families and their four-legged friends will love hiking the easy loop to Sawmill Lake. After a day on the mountain, guests can gather around the fire pit with The Ritz-Carlton, Lake Tahoe Marshmologist for complimentary s’mores, enjoy cocktails on the resort’s heated outdoor terrace or enjoy a game of bocce in the backyard. ... more   less 
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Also Known As:
The Ritz-Carlton, Lake Tahoe Hotel Truckee

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