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“What a great place”

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Donner Lake Village
Ranked #8 of 13 Hotels in Truckee
Mill Valley, CA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“What a great place”
Reviewed February 16, 2007

We didn't know what we were in for, but what a pleasant surprise
The staff was very personable and accomadating. The rooms are all different (we looked at a few.) We stayed in a Lakeside
Studio, the kitchen was equipped well, the bed was very comfortable. In fact the entire room was very comfortable.
What a view of Donner Lake, it's slightly frozen over right now but what a Gem.!!! We Loved it...Will be back again.

Stayed February 2007
Helpful?
3 Thank donnerlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Portuguese first
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English first
Bay Area
1 review
Reviewed January 15, 2007

We stayed at Donner Lake Village for two sunny winter days. I thought that the lake was going to be nice, but it far exceeded our expectations.....like a beautiful picture postcard. We chose a one bedroom condo. It was exceptionally clean with outstanding views of the lake. Highlights of our trip included a walk in the snow on the nature trail at the State Park, and a visit to downtown Truckee. Lynda, the property manager, was extremely helpful. We were very impressed.

Stayed January 2007
Helpful?
Thank BayAreaMultisport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed February 12, 2006

We stayed a the Donner Lake Village Resort in a Lake View Studio. First thing we noticed was a horrible smell (most likely because the kitchenette area was not cleaned very well.) The Studio was very dirty and most of the furniture was beatup. All walls were dirty and marked up, especially the bathroom where I found splattered toothpaste (not even close to the sink) and other unidentifiable chunks stuck to the walls. The table had crayon and permanent marker all over it. The toilet seat had half the paint worn off of it. The hair dryer had something sticky all over it - I had to wash it before my daughter would use it. The place reminded me of a poorly maintained motel 6 only it cost us $177 per night (unbelievable what they get a night for lodging in these ski resorts areas). The "lake view" was only partial. The cream colored curtains on the glass sliding door had no room darkening effect at all. We couldn't believe how bright it was in that room at 8am. At 8am we were all woken up by the maintenance people pulling huge boxes out of a supply room and literally dropping them on the floor right outside our door. They were also yelling to each other from across the corridor. The walls were paper thin. We could hear everything going on in the room next door. The hallways were all marked up and dirty. The shampoo and soap came out of those funky dispensers on the wall (I swear they were both spewing out the same product.)To sum it all up in a few words: dirty, poorly maintained, way overpriced. I wish I'd a thought to use my camera phone and take some pictures because this place was unbelievable. Stay somewhere else. The only positive was the beautiful Donner Lake. And, we did have a great day of snow riding.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank Janet_Saunders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Donner Lake Village, responded to this review, April 19, 2006
I've been the General Manager here for many years and have never received a complaint like this. I'm very sorry that the guest was so unhappy.
She complained about my staff being very noisy and yelling at each other at approximately 7:30 in the morning. My staff does not start work until approximately 8:30. The day she complained about my maintenance man did not work, he was sick. Maybe she heard another guest packing up. Again I apologize for the problems she experienced, but had she called us during her stay we would have been happy to see if wee could make her happy!
Thank You
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Donner Lake Village

Property: Donner Lake Village
Address: 15695 Donner Pass Rd, Truckee, CA 96161-3649
Phone Number:
Location: United States > California > Lake Tahoe (California) > Truckee
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #8 of 13 Hotels in Truckee
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Donner Lake Village 2*
Number of rooms: 44
Official Description (provided by the hotel):
Donner Lake Village is a year-round condominium resort nestled in the pines on the west shore of Donner Lake, one of the Sierra Nevada's most charming and beautiful alpine lakes. Our friendly staff can help you plan your visit, too. Encounter serenity in a one or two-bedroom suite, studio or spacious room complete with microwaves, refrigerators and FREE high speed wireless internet. Easy access to year round activities. In summer enjoy our private beach and marina with boat rentals. In winter hit the slopes at eight nearby world class ski resorts. ... more   less 
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Also Known As:
Donner Lake Village Hotel Truckee
Donner Lake Hotel
Donner Lake Resort
Donner Lake Village Resort

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