Moonstone is a staple of Humboldt County. It has fabulous views. We have mostly had good experiences here, but there have been occasions (yes, a handful of times) in which our food was not cooked to order and had to be sent back. So while the food was recooked and redelivered, everyone else in the party had finished eating. It was very disappointing on each occasion. I think they ride on their reputation/view, as no apology was ever offered or compensation. And as a local I felt embarrassed in front of my guests. The staff is not really down to earth.They don't strive to go above and beyond with customer service, it is decent. Yet, besides those times, we have had many good meals too where the food was great and we had no complaints. And we will continue to go back because it is the VIEW that really worth it!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.