I'm not sure how hard it is to get a waffle right, but my kids and husband said they were terrible our first morning. When we booked this hotel, it had 4.5 on Trip Advisor. It's dropped terribly since then. The lobby was tacky. Our room, however, was pretty decent. The bed was so-so, but the room itself was clean and well made. We did two separate stays. Our first room was better than the second. Staff were mostly friendly, but a little slow at late check in.