Our server was friendly and helpful. She wouldn't let us empty our glass before she brought us another.
I played it safe because of food allergies and ordered a hamburger. I know that you're not supposed to order a hamburger when you can order barbeque, but I did. They did a great job on the hamburger and my wife enjoyed her chicken sandwich.
We arrived at about 1:30 PM, after the lunch crowd and before the dinner crowd, so I cannot tell you if it's loud or anything else when they're crowded. Everybody was busily setting up for dinner, but several of the staff stopped during our meal to make sure we happy with our meal.
We'll go back here again. It was a pleasant experience and they staff couldn't possibly be any friendlier.