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“New but already showing signs of problems and cheapness”

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Extended Stay America - Stockton - Tracy
Ranked #5 of 9 Hotels in Tracy
Germany
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“New but already showing signs of problems and cheapness”
Reviewed July 18, 2012

As we arrived they appeared to be still installing the name brand signs on the building, even the pavement was fresh with chalk lines for the paint. What bothered us most were the gang members who appear to use the hotel and the graffiti and scribe gang etchings on the glass doors. Not something you want to see when checking into the hotel, in fact the elevator walls were damage and filled with gang stuff.

Checking in the wanted to photo copy your drivers license something I'm not comfortable with and a sign of possible problems with guests.

In the room the toilet leaked and made noise all night long but not the type you can just pop open the lid to solve, rather a modern pressure tank contraption that leaked and did not even flush correctly. In fact most of the time it did not flush. The curtains on the windows were already falling apart and we had to jerry rig them to stay shut to keep the light out.

For some reason they only had a small roll of toilet paper in the room, no spare roll so we had to walk to the reception to get a new roll as the staff said they had no one to help. While the price was ok (around $70) and the hotel was new. The signs of wear and unpleasant guests would stop me from booking again.

The kitchenette was the highlight, with pots, pans, stove and larger fridge if cooking for yourself is your thing this place might be for you.

Room Tip: Tracy is close to other towns, perhaps broaden your search for a decent priced hotel. This one start...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank derkdiggler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Stockton - Tracy, responded to this review, July 31, 2012
Thank you for taking the time to review your recent stay at Extended Stay America Stockton - Tracy. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Stockton - Tracy

Property: Extended Stay America - Stockton - Tracy
Address: 2526 Pavilion Pkwy, Tracy, CA 95304-9403
Phone Number:
Location: United States > California > Tracy
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Tracy
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Stockton - Tracy 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Tracy
Tracy Extended Stay

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