This is about my 5th stay here in the last couple years! I always ask for 2 things, an early check in and a room nearer the front of the property ( tried to explain to the staff that while staying there by myself I would feel safer up front) there is NEVER a room available toward the front. Since I always arrive early seems there should be some allowance and I always make my reservation way in advance! I arrived around 1230pm and my room was not ready(supposedly no one had checked out yet even tho the parking lot was totally empty) so I came back at 300pm and explained what I would like, a room close to the front! She said they can't do that, but could give me a room with a balcony but its in the very rear of the hotel! What do I want with a balcony? So she came up with a room on the 2nd floor that was still toward the back! This was the manager and she spoke to me in a very condescending tone and was. trying hard not to roll her eyes! The room was nice and comfy as usual but I feel like a returning customer deserves to be treated with a little courtesy and respect! Even tho I like HOJO and I told the manager this, I doubt I will be back there! She really didn't care at all that she may lose a customer! (Due to a lack of good customer service)
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- Also Known As:
- Howard Johnson Torrance Hotel Torrance
- Torrance Howard Johnson