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“superb customer service”

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Torrance Marriott Redondo Beach
Ranked #4 of 20 Hotels in Torrance
Certificate of Excellence
Quincy
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“superb customer service”
4 of 5 bubbles Reviewed September 23, 2013

Two weeks ago we spent three nights at the Torrance Marriott for my mother's funeral. In requesting a room, I asked for something quiet.
Chante, the front desk agent, found the perfect room for us & we were able to enjoy the consigere floor for one evening (closed on weekends). Chante took the time to send up a basket of goodies and included a lovely note. I so appreciated this added kindness.
The room was quiet and though it could use a bit of an update, it was nice. We spent our first morning at the pool area and then met with relatives in the smoke free bar area that evening. Oveall, considering the circumstances, it was a pleasant stay. Again, we were most impressed with Chante (her badge said she was in training); she is an asset to the hotel.

Room Tip: higher floor; be aware that a lot of smokers seem to stay at this hotel. It was nice to have a few...
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jRoQuincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott Redondo Beach, responded to this review, October 17, 2013
Thank you for the terrific comments. We hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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452 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
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English first
Seattle, Washington
Level Contributor
124 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed September 17, 2013

We stayed here for just one night in July. It was centrally located by our friends' house and had all of the amenities we needed for one night. Rooms were clean, elevators were quick, and there is a Starbucks downstairs. I would recommend to visitors in the area.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott Redondo Beach, responded to this review, October 17, 2013
Thank you for the terrific comments. We hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
Level Contributor
196 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed August 16, 2013

Booked via Marriott website, received what was advertised. Check in was a little slow, lots of typing before getting keycard. Valet parking was good and quick. Looking a little dated from past stays. Hotel rooms clean and fully functional. Room service quality average this stay but portions were correctly sized (IMO). Wireless internet was patchy ranging from great to no signal.

I would stay again, but there are other competitive value hotels in the area and there was no appreciable difference in quality that I could quantify to justify its price over others. It would be on my future shortlist for the area, but needs to return service levels and décor to the levels of a few years ago, or drop the price in order to be competitive.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank private1_90732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott Redondo Beach, responded to this review, August 19, 2013
Dear Valued Guest,

I appreciate your feedback and will share your comments with the team to address the items listed. I am looking forward to a product enhancement in the next year to address the room.

I appreciate your business and look forward to welcoming you back.

Regards, Pam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
53 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed August 12, 2013

I was in Marriott Torrance for 2 weeks on business trip. The hotel was pretty much average and have all the necessities. Nothing spectacular. Bed was comfortable, room was good size and clean. Staffs at breakfast and reception were very nice and helpful.
Wi-fi and Breakfast were charged as extras.
Location was good, across a big shopping mall. Like anywhere in L.A. you'll need a car to get around.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiaMew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott Redondo Beach, responded to this review, August 19, 2013
Thank you for your review. Please let me know what woudl be the difference in receiving a 5. We appreciate your business and look forward to seeing you again!

Regards,
Pam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 26, 2013

This Marriott is located in the South Bay with excellent access to the Home Depot Center for soccer. The hotel is actually the designated team hotel for visiting teams, when compared with other cities, overnight parking is quite reasonable at $15.

Stayed December 2012, traveled solo

Stayed December 2012, traveled solo
Helpful?
Thank nbrooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott Redondo Beach, responded to this review, October 17, 2013
Thank you for the terrific comments. We hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed July 23, 2013

I was initially reluctant about staying in a hotel in a such a commercial area, but after flying into LA from Boston with three kids (late at night), and plans to drive up the Pacific Coastal Hwy (Rte. 1), it was great being in a location that made it easy to buy supplies for the trip (e.g., a case of bottled water and snacks), and to purchase items we forgot to bring. Being relatively close to the airport also allowed us to get settled in more quickly after a long flight, and the location was convenient to places we planned to visit, including Hollywood, Beverly Hills, Rancho Palos Verdes, Venice Beach, Santa Monica, etc.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott Redondo Beach, responded to this review, August 19, 2013
Dear Valued Guest,

Thank you for the great feedback and insight of the hotel.

I look forward to welcoming you back.

Regards,
Pam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roseville, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 22, 2013

My wife and stayed here for 3 days and were pleased overall with the service and accommodations. Since I am a hotel employee under the Marriott umbrella my critique of the hotel and its decor is a bit more on the "picky" side. Overall, I felt that the maintenance department could have spent more time in making the guestroom keep that "new look" appearance. Bathroom caulking needed some work but was not ugly, also with no exhaust fan in the bathroom to manage the humidity from the shower things were a bit on the humid side. Appearance of the guestroom overall was pretty good though. We had a room with a good size balcony too. the planter ledge did not have a single plant in the tray and was littered with cigarette butts. There was also evidence of bird "visitation" on the ledge as well. The lobby was the main eye catcher for this hotel. Very well decorated and themed. plenty of bellmen to assist you with your bags and valet parking was very well under control, no traffic jams. I would stay here again.

Room Tip: Ask for a high floor. the view is very nice at night.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CigarShark2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revpar120, General Manager at Torrance Marriott Redondo Beach, responded to this review, October 17, 2013
Dear Associate/Ambassador or Gentleman of Ritz Carlton (best guess),

I appreciate your feedback and hope that you offered comments while in the building to help correct the problems. I like the vote of confidence at the end. Please let me know the specifics of the room to ensure we are on the same page. Thanks !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Torrance Marriott Redondo Beach

Property: Torrance Marriott Redondo Beach
Address: 3635 Fashion Way, Torrance, CA 90503-4809 (Formerly Torrance Marriott South Bay)
Phone Number:
Location: United States > California > Torrance
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Torrance
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Torrance Marriott Redondo Beach 3.5*
Number of rooms: 487
Official Description (provided by the hotel):
Torrance Marriott Redondo Beach Hotel is only minutes from Pacific Coast Highway where guests will enjoy miles of pristine California Beaches. Redondo Beach Pier, StubHub Center, Craft Breweries and Del Amo Fashion Center are located nearby. Relax in our hotel's spacious guest rooms with luxury bedding, 49" Televisions and wireless internet. 21 Square bar+kitchen bridges the gap between the city and the beach with a locally inspired style that celebrates the sea. The restaurant is an instant refuge inspired by the feeling of belonging and community. This hotel features over 30,000 square feet of flexible event space including a circular Elements Ballroom and outdoor venues ideal for conferences, weddings or other social activities. Elevate your spirit in our Village Square, a lush green outdoor venue with a gazebo to host a dream wedding. Convenient to Los Angeles International (LAX) and Long Beach (LGB) airports, our Torrance hotel is where style meets coastal comfort. ... more   less 
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Also Known As:
Torrance Marriott Hotel Torrance
Marriott Torrance

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