Food can range from really good (the healthy white-meat chicken and sometimes the bacon fried rice) to rather nasty (the bacon fried rice when the bacon is undercooked, the chicken and beef katsu, kalua pork which looks like cat food, and the island style fried chicken, which is dark-meat chicken parts complete with greasy bones and chunks of fat). The service is just a bunch of kids. No professionalism and they appear to goof around alot.
The portions sizes are okay, not too impressive and the high price doesn't help. I ate here more than once, and let's just say make sure you have a bottle of Imodium close by. Whether that's from sucking down too much of the wrong thing, or the food just being bad, I don't know. The restaurant has been cited by the health department at least three times and was closed once. Not surprising given all the flies the are buzzing around when you're trying to eat.
While some of their dishes aren't bad, all the other problems don't justify a return trip. You're better off going to an Islands or King's Hawaiian instead, until they can get their act together at The Loft.
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