In August, I stayed at the Extended Stay America in Torrance for 1 week due to our kitchen remodel. It was the most horrible experience I ever had.
Upon check in, they gave me a room key that didn't work when I arrived at the room. I had to get it replaced 3 times before it worked. The corridor halls looked depressing and the room was not very nice. It had a bed, bathroom and little kitchen area. The room was very drab to stay in for any length of time. When I arrived at the hotel, no one told me that I had to get basics like shampoo and a hair dryer from the front desk. The hair dryer actually had to be checked out. Because I didn't know, I had to catch an appt. the next morning with wet hair. The room was dirty and depressing. The minute I woke up, I wanted to run out of the room. I couldn't relax in the room provided.
I had paid to stay for one week. On my 5th night, I arrived at the hotel at 10:00 p.m. My key did not work again. So I went to the front desk and they re-activated my key. I went to the room, opened the door, and I found a man in his underwear brushing his teeth in the bathroom. As you can imagine, I was in SHOCK. I ran to the lobby and asked the worker why there was another man in my room. The worker said they thought I left because I didn't have much stuff in the room. So they proceeded to clean the room and empty everything I had in the refrigerator. I was furious....I told her that I paid for 7 days. It didn't matter if I did not have much stuff in the room. Also, if in doubt, they should have called me.
I warned my husband who was coming later about what happened. It took 1 1/2 hours for her to give us another room. She gave us a handicapped room so it did not have a bathtub and counter next to the sink.
After I left, I completed a survey to let them know how terrible their hotel was. The manager sent an email saying there was some miscommunications and he'd like to offer me a free night certificate. I told him that I didn't want a free night. I told the manager the proper compensation should be a credit for the last 2 night of inconvenience. Well....he never replied to my request. This showed me how much the staff and management does not care about people.
After the week of horror, I found another extended stay hotel down the street since I needed a place for 2 more weeks. It was a much better hotel with great service.
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- Also Known As:
- Extended Stay America Torrance
- Extended Stay Torrance
- Torrance Extended Stay