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All reviews del amo room was clean excellent customer service shopping and restaurants janice anny mall
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Reviewed June 29, 2018

Room was not clean on check in (hair on bathroom floor, toothpaste spit in mirror, cobwebs in bathroom and bedroom, dust on headboards and most surfaces). Called front desk immediately and were told there was no housekeeping to clean room until tomorrow. Next day talked with manager who said they would send up housekeeping by 1pm. Came back to room at 5 and still not cleaned, so called front desk again. Housekeeping came around 5:45 and with "attitude" said "what do you need, cuz' I'm supposed to be off by 5:30". We left again to allow her space to clean and upon return it was mostly finished.
On the upside the manager comped us the first nights stay, but with the aggravation and uncleanliness would have rather paid for a clean room.
Have never stayed at an ESA before and didn't know about the "pay extra for room cleaning" fee. They will replace towels daily if you bring them to the front desk. On one day we had to wait 2 hours in the evening for towels to finish in the wash and dry cycle.
The outside of the facility was littered with trash and the hallways smelled of trash. Since there is NO daily housekeeping, people put their trash in the hallways and eventually someone comes to collect it.
On the upside it is in a great location.

Room tip: Stay away from this hotel. For a $150/night room you would think at a minimum you would get clean.
Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank garyfZ1197PC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Los Angeles - Torrance - Del Amo Circle, responded to this reviewResponded June 29, 2018

Gary, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2018 via mobile

First of all I usually do not write reviews because some can be very biased. But I had to in this case.

Pro: Bed was good for the price. Manager tried to do something but she was the only one.

Cons:. Room was very dirty (looks like it wasn't dusted in a LONG time. Tub was very dirty and either had mold along the edges or dents in the material. Decided not to touch and find out for sure. Had a hard time sleeping because of allergies and the amount of dust. Pillows were hard as a rock.

We stayed there 5 nights, manager gave us 2 nights free. Mgr also sent someone to clean the room but the dust wasn't addressed.. just the beds made etc.... Front desk staff obviously didn't like their jobs... Wasn't rude but not helpful.

A couple of other things happened which I didn't address in this review. Needless to say... I do not recommend and will not stay here again.

Date of stay: June 2018
Trip type: Traveled with family
Thank B5965GRstephenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Los Angeles - Torrance - Del Amo Circle, responded to this reviewResponded June 27, 2018

Stephen, thank you for your review. On behalf of our entire team, please accept our apologies for providing you with anything less than a satisfactory experience. We truly regret the inconvenience you had and be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent experience to each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area.

Sincerely,
Hotel Management

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Reviewed April 10, 2018

Great for a few nights stay. I wouldn't stay much longer because of the funky odor in the halls. If you need an inexpensive place to stay, this place was fine. We were visiting our daughter, so we weren't interested in what the location had to offer, except that it was close to her home. But for the record, it was very close to a huge mall and lots of restaurants.

Date of stay: April 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 653pamelai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Los Angeles - Torrance - Del Amo Circle, responded to this reviewResponded April 11, 2018

Pamela, thank you for taking the time to write a review of our hotel. We are happy to know you liked our affordable rates and convenient location. However, we are sorry for the odor issues you had and the inconvenience it caused. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you give us another chance to serve you better in the future.

Sincerely,
Hotel Management

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Reviewed April 9, 2018

It was a nice experience everything is within 5 min drive. Continental breakfast was not what i expected only coffee and bread, but yummy. Friendly staff super busy. One thing i wish they had is ice maker....

Date of stay: April 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank mariaelenam379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Los Angeles - Torrance - Del Amo Circle, responded to this reviewResponded April 10, 2018

Thanks for choosing Extended Stay America for your stay. We are glad to know our location was ideal for your needs and that you had an enjoyable time with us. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. It was a pleasure serving you, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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Reviewed April 5, 2018

Torrance Del Amo Extended Stay is a nice hotel in a great location (shopping, dining) but I wouldn't recommend it for the long term business traveler. Maybe a week at best. The cable system has technological problems. And there is a trash problem in the hallways and south end parking lot. There are some 'guests' there that are essentially living there, with dogs. So the hallway has a funky unwashed dog smell to it. The company or property needs to lay down some ground rules with guests. A few ruin it for everybody. Pick up your trash and don't leave it in the halls or parking lot/public areas. If you have pets, keep them clean and pick up after them.

Date of stay: April 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank V4611QPcolinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Los Angeles - Torrance - Del Amo Circle, responded to this reviewResponded April 6, 2018

Thank you for taking the time to evaluate your experience at Extended Stay America. We are pleased you liked our convenient location. Based on your comments, we will work on being more attentive in maintaining cleanliness. We appreciate your feedback and glad to know this did not overshadow an otherwise great stay and that you plan to visit again.


Sincerely,
Hotel Management

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