Prior to booking a room here, I read many reviews and it seemed that every 4th or 5th review was more negative or disappointing. One comment I kept seeing over and over again was that guests felt as if they paid too much for what they got and that the room and hotel did not live up to their expectations. I really wanted to be one of the positive reviews in between, but I'm afraid that after our stay, I have to agree with these guests. First, the positives. The hotel is in a fantastic location near the water and restaurants. It's easily within walking distance to shops and other attractions in Tiburon. It looks beautiful on the outside, very modern and welcoming. I love the outdoor lounge space with the fireplaces and chairs. Upon entering the lobby, I was very impressed. The layout is great and there is a nice seating area with a fireplace, which was nice considering it was pouring rain the whole weekend we were there. In the lobby, they offer water (free), and food and snacks for purchase. There is also a DVD library and some books. It was all very clean and inviting. The pool area looked nice, though we never got to use it because of the rain. With all these positives, I was very happy with my choice of hotel for this romantic weekend/birthday getaway. On the downside, the room itself did not seem to match the quality of the rest of the property. I stayed in a "recently renovated" Belvedere King room. Upon opening the door to the room, the first thing that hit me was that it smelled a bit musty and old like an old library or just a really old building. Not a big deal, but not a great first impression either. The hotel could benefit from using a little air freshener after cleaning the room. I then noticed the countertop in the bathroom looked very worn. I could see water ring stains on it as well as rust along he edges and an outline of where the old faucet fixture used to be. This material is the same as what was used on the nightstand and I also saw dozens of water ring stains on the nightstand reminding me of how many people have used this and how clean is it? The carpet in the room was just bad. Spots and stains everywhere! I did not feel comfortable walking on it without shoes on. This carpet has clearly been around for a while and if it wasn't a part of the renovation and the countertops weren't a part of the renovation, what exactly was renovated? There is a stall shower in the bathroom with a shower curtain that is as thin as a bed sheet. Anyone who showers with shower curtains frequently knows how shower curtains that aren't weighted have a tendency to blow inward during a shower. This one was all over the place so I was constantly having to step on it to keep it still and adjusting it during the shower. As soon as I would let it go it would attack me again blowing inward and creeping into my space. It was frustrating. The dispenser bottles for shampoo, conditioner, and soap are a good concept for environmentally friendly hotels, but these dispensers didn't work well and I really had to push on them several times to get more than a trickle of soap out. If it hadn't been for the rain, I wouldn't have noticed this but it struck me as odd that a hotel in a climate where it rains would put carpet outside the door of an exposed hallway. The carpet outside our door was soaking wet and every time we walked to and from our room it was like walking on a wet sponge. As I was observing this, I noticed how our room door was crooked and did not meet the ground in one corner leaving about a half inch gap. Lastly, there was a constant humming of an air conditioner or heater or some machine outside our door that made a lot of noise and caused some difficulty sleeping. I never could figure out what it was, but it was annoying and I was glad I brought my ear plugs.
I also want to note that we received unfortunate service from the Tiburon Tavern. I heard many good things about it and was excited to try it when we arrived. I walked into a nearly empty restaurant with my wife at 5:00 PM on a Saturday. I asked the woman at the front for a table for 2. We were asked if we had reservations. I said no. The woman replied that they had a lot of reservations coming in and couldn't sit us at a table. She offered us the couch in the waiting area by the entrance. I didn't want to have my dinner at the waiting area couch. She then offered a table outside in a rain storm. I said no thanks and that we will just go somewhere else. As we were walking out, she approached me and asked us to follow her. She proceeded to lead us to a nice table in the corner of the restaurant leaving us confused, angry, upset, etc. The food was good and the rest of the service was good, but frankly that whole initial experience tainted the rest of the dinner for us and this will always be known to us as that place where we had the bad service. In addition, the restaurant did not fill up the entire time we were there. We reluctantly went back the second night because everything else in town was closed and we wanted to take a dessert back to our room. A nice older man helped us this time and I really wish we encountered him the previous night.
All in all, the negatives and positives made it just an OK place. We enjoyed sitting by the fire in the lobby and relaxing there for a bit. We found it had a better atmosphere than our room. For the price, I don't think I would stay here again. For a little more, you can stay at Waters Edge down the street which appears to be a far better place.
- Official Description (provided by the hotel):
- Stay Nestled. Across the spectacular San Francisco Bay, The Lodge at Tiburon is an easy, sublime escape from the noise of the city. Only steps away from the Bay docks, the hotel provides a quaint retreat nestled among the cafes, boutiques and galleries of Tiburon and is adorned with relaxing décor and an inviting ambiance. The Lodge at Tiburon offers quintessential Northern California living at its best, striving to offer a personalized experience tailored to guest’s individual needs and interests, from the complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program, including the I-pad wall. Gilchrist and Soames bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. The on-property restaurant, Tiburon Tavern, serves a delicious selection of locally farmed elevated comfort cuisine. With two outdoor patios and two indoor fireplaces, Tiburon Tavern is the ideal place to relax and enjoy an evening with family and friends. ... more less
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- Also Known As:
- The Lodge At Tiburon Hotel Tiburon
- Larkspur Collection Tiburon
- Hotel Tiburon Larkspur Collection
- Tiburon Lodge