I stayed once at the Sea Ranch Lodge (SRL) many years ago and was looking forward to my recent return - unfortunately it did not at all live up to my expectations.
Last May I made reservations for both a hotel room and for dinner on August 30th (four months in advance).
Upon arrival - registration was smooth but I did get quite a surprise. I made the dinner reservations for 6:30pm and asked for a window seat if possible. When we checked in, I was told that my dinner reservations had been changed to 7:15pm (totally without my approval and even a prior notification) so that we could be guaranteed a window seat. Needless to say, I was a bit taken-back by this action - but was pleased to get the anticipated window seat.
Arriving at the room, we found it to be extremely hot. We did know ahead of time that there wasn't any A/C in the hotel. I tried to call the front desk to see if we could get a fan in the room to try and cool it down. I called and called and there was no answer to be found at the front desk for nearly 90 minutes. Per their voice mail, I did leave a message for the front desk to return my call. They never did prior to me finally getting a hold of them. When I did finally get someone, they told me - "sorry, it was an unusually hot day that day and that the room would cool off in the evening and that they didn't have any fans on the grounds to let us use." Needless to say, I wasn't happy. Granted the room did cool off about 10pm ---- but the heat made the room uninhabitable until then. We had to leave an unsecured window and the room door open to get any kind of temperature relief in the room.
When arriving at the restaurant - the hostess walked us to our table - and to our utter surprise - it was against the back wall of the room. We said that our reservation was moved by the front desk 45 minutes later than we wanted so that we could have a table by the window. They looked at us, like we were crazy and knew nothing about this. Needless to say, we were not moved to a different table (they were filled) and we were not happy yet again.
Dinner was very unexceptional and was in a tappas (small plate) style for the evening. I very much understand this type of dining - but I'm sorry - $1.50 for one plain roll and one pat of butter is outrageous!
When checking out, the front desk staff did ask how our stay was and I told them 'very disappointing' and told them of the numerous errors in their customer service. I also told them that I was going to write a less than satisfactory review on this site. They did not try and fix any errors or offer any kind of compensation - and all they said was 'thanks for the information.'
This resort is physically 'tired' and very lacking in all aspects of customer service. It did not live up to any of my expecatations.
- Official Description (provided by the hotel):
- ENJOY NATURAL SERENITY, UNSURPASSED. A small, secluded property on Northern California’s rugged Sonoma Coast, Sea Ranch Lodge is a serene destination that embraces the beauty and bounty of nature in myriad expressions. A getaway here features nature untamed – ocean vistas, pristine bluffs, dramatic landscapes, abundant wildlife – with miles of hiking trails to enjoy it just steps from your door. This sublime natural setting melds with man’s mindful efforts to live lightly on the land. We respect an ethos of sustainability in lodging, dining, activities, service and more. ... more less
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- Also Known As:
- Sea Ranch Hotel The Sea Ranch
- Sea Hotel The Ranch