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“Embassy Suites Temecula”

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Embassy Suites by Hilton Temecula Valley Wine Country
Ranked #11 of 19 Hotels in Temecula
Murrieta, California
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Embassy Suites Temecula”
Reviewed July 30, 2013

Wonderful place to stay while we wait for our home to be built. We have always liked it there, and have been coming for years while we wine taste. The suites are great. Evening reception very nice, wine and cocktails and snacks for 2 hours. Great omelets at breakfast time.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Niurka S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,016 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
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English first
TEMECULA, United States
1 review
Reviewed July 29, 2013

From room location to a malfunctioning A/C and broken doors... the lack of interest in the detail provided BEFORE the booking is the biggest disappointment on top of these problems. Details for the room location were provided but were obviously not taken under consideration bcuz the location was poor and the rooms basic necessities did not function. At the end of the weekend I ended up paying as much as other guests that were given what they asked for... Slightly unfair and very disappointing.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Angel Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTemecula, General Manager at Embassy Suites by Hilton Temecula Valley Wine Country, responded to this review, July 30, 2013
Angel Y,
Thank you for choosing to stay at our hotel. We regret to hear about your disappointment during your stay with us and we do extend our sincere apologies for the various challenges that you experienced. Our goal is to have each guest have an enjoyable stay, and we appreciate you taking your time to write a review, as well as sharing with us areas that may need improvements. We are continuously striving to provide the best service to our guests as well as making adjustments to enhance our overall guest experience. We hope you return and provide us with another opportunity to serve you in the future.
Respectfully,
Ben Kulak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Temecula hotels

Phoenix, az.
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 28, 2013

I wish I could write a better review because the people who worked at this hotel were so nice, but that said it is in need of a renovation.
To start on a good note, the locationis very convenient. There are restaurants and grocery right by the hotel and easy acces to the freeway. The free reception was nice and always like that at Embassy Suites, they also had breakfast but we never made it as it ended early. Now to the rooms, they are very dated. The furniture is old and scratched and honestly there is to much in the bedroom to easily walk around. But the main problem is the noisy air conditoner..I had read this in a review and thought maybe they didn't put it on constant air, but there is no way to do that. This is more than loud when it clicks on and off all night, we never got a good nights sleep during our 2 night stay for that reason alone, I would not book this hotel again.

Room Tip: Go in the fall when you don't need air or heat so you don't have to listen to the loud units...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susieqaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTemecula, General Manager at Embassy Suites by Hilton Temecula Valley Wine Country, responded to this review, July 30, 2013
Susan2137,
We’re very sorry to hear that you did not have a pleasant experience at our hotel. Guest satisfaction is extremely important to us and we apologize for letting you down during your stay. We will keep your feedback in mind as we continue to improve our guest experience through property enhancements. We hope that you'll give us another chance if your travels bring you back to our area in the future.
Assuring you my best,
Ben Kulak
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 26, 2013

Stayed weekend after July 4. The positive: friendly staff, nice breakfast but understaffed for the weekend. Managers reception nice and as expected for free. The negative: air conditioner very noisy, we paid for a two room suite which was ok. It was a ground floor unit near the laundry room and was very noisy during the day. Also near outside door so it was noisy at night also. Good location to visit wineries. Some decent restaurants within walking distance

Stayed July 2013, traveled as a couple
Helpful?
Thank Rick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTemecula, General Manager at Embassy Suites by Hilton Temecula Valley Wine Country, responded to this review, July 30, 2013
Rick K,
Thank you for taking the time to share your experience. I apologize for the noisy air conditioning unit that disrupted your visit. A quiet, serene environment is a must when traveling and I'm sorry that you did not experience that to the fullest. Guest satisfaction is paramount to our success. We will continue to improve our guest experience. We hope that you'll give us another chance if your travels bring you back to our area in the future.
Respectfully,
Ben Kulak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Hills, Arizona, United States
1 review
Reviewed July 26, 2013

Luxury suite, well appointed. Main problem was children (supervised) monopolizing jacuzzi for hours, then breaking it for the rest of our stay, as it was out of order. Hubby didn't like sports only at bar and for manager's reception. Requested music and they said they didn't have any!? On the plus side, very soft, comfortable bed, two TVs in suites, frig and microwave. The made to order breakfasts were to die for. Only wish they provided real butter. Very well situated for visiting Old Town Temecula. Two great restaurants nearby: Marie Callendar's, and Claim Jumper. Also, drug store and grocery store close by.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 24, 2013

There were positives and negatives about this hotel, but overall I was disappointed. Positives. Breakfast was great! Food was plentiful, cooked to order and refilled quickly. LOVED it! Pool is clean and nice. Staff was always friendly!!! Room was clean. Negatives. When you check in, they put a hold on your credit card for the whole amount of your stay (mine was 2 nights), plus an extra $47/ day for incidentals. In my case, it was $375. Even though I checked out and completely paid the bill, that hold will remain on my money for 5-10 business days. Very disappointing! Even though the room was clean, it had a funny smell. It is very very small. The air conditioner is so loud that it wakes you up at night as it turns off and on. Evening reception is a nice perk. First night was snack mix, fruit and chips and salsa. The snack mix was completely stale. Second night was pasta salad, chips and animal crackers. Both nights, the food ran out quickly and was not re-filled quickly. We returned to our room at 2:00 and the room still had not been cleaned. It is a nice looking hotel. I wish my experience was better.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTemecula, General Manager at Embassy Suites by Hilton Temecula Valley Wine Country, responded to this review, July 26, 2013
Teresa K,

Thank you for the review. I have shared your feedback with our food and beverage team to ensure the snacks are replenished more rapidly. Regarding your credit card, the authorizations will fall off within typically 3 to 5 days of check out date and the actual charge comes in. It is released at the hotel the day of departure, however may take several days for your bank to release. It is standard practice for all properties and brands to issue an authorization at check in on a credit card. Please feel free to contact me directly to assist you further.
Assuring you my best,
Ben Kulak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
Level Contributor
4 reviews
Reviewed July 22, 2013

Poor service and management. You pre-pay for rooms with pool view and the hotel gives you the parking lot. When you call for pricing double check on line it is cheaper that way. Great little happy hour reception and breakfast. Food is good but no set hours, they close when they want to. No patio furniture on balconies. No safes in room even though have security problems. They do not have lost and found and do not return phone calls. The hall ways and stair wells are very dirty and it needs to be painted,

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kelly g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESTemecula, General Manager at Embassy Suites by Hilton Temecula Valley Wine Country, responded to this review, July 26, 2013
Kelly g,

We appreciate you taking the time to share your feedback. I will certainly look into the reservation discrepancy regarding the pool view room as we want to deliver upon what we promise. If you still have not been contacted back, please feel free to contact me directly regarding your lost and found items.

Thank you again for taking your time and I hope you will allow us another opportunity to be your hotel of choice while traveling to Temecula.

Assuring you my best,
Ben Kulak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Temecula Valley Wine Country

Property: Embassy Suites by Hilton Temecula Valley Wine Country
Address: 29345 Rancho California Rd, Temecula, CA 92591-5201
Phone Number:
Location: United States > California > Temecula
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 19 Hotels in Temecula
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Temecula Valley Wine Country 3*
Number of rooms: 176
Official Description (provided by the hotel):
The Embassy Suites Temecula Valley Wine Country hotel offers spacious accommodations, modern amenities, and a convenient location ideal for business and leisure travelers. As you enter our Temecula, CA hotel, you will immediately feel the warmth and hospitality that is standard throughout your stay. Each of our 176 modern two-room suites have a private bedroom and a living room area with a full sized sleeper sofa, as well as a spacious vanity and bathroom area. Each suite also features Robert Allen bedding, two new 37" flat panel TVs, a work desk with complimentary Internet access, a microwave, and a refrigerator. The outdoor pool and patio area offer a lovely place to watch evening sunsets over the hotel's sparkling fountain. Enjoy Complimentary cooked-to-order breakfast every morning and complimentary cocktails and appetizers at our Evening Reception. Book your stay today and take advantage of everything Temecula Valley Wine Country has to offer! ... more   less 
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Also Known As:
Embassy Suites Temecula Valley Wine Country Hotel Temecula
Temecula Embassy Suites

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