We wanted to check in around 2:00 pm on a Saturday for our overnight stay and was told by the manager who was checking us in that the room was not ready until 4:00 pm. We asked it it would then be OK to ask for a late check-out at 2:00 pm the next day as we were there to run a half-marathon in wine county the next day. The manager was not helpful or receptive at all, telling us that he can't accomodate us with our request even though they were not ready with our room that was reserved a week in advance. I then ask if he would rather prefer us cancel our room, which he shrugged his shoulders and said he could do, so we did cancel and went to another hotel in the winelands and had a great weekend. The behaviour and treatment received from this person at Embassy's in was surprising in times where hotels are struggling for more business - maybe this hotel does not care at all? We can't review any of the other services or facilities of the hotel as we did not stay here after all, but definitely no regret.
- Official Description (provided by the hotel):
- The Embassy Suites Temecula Valley Wine Country hotel offers spacious accommodations, modern amenities, and a convenient location ideal for business and leisure travelers. As you enter our Temecula, CA hotel, you will immediately feel the warmth and hospitality that is standard throughout your stay. Each of our 176 modern two-room suites have a private bedroom and a living room area with a full sized sleeper sofa, as well as a spacious vanity and bathroom area. Each suite also features Robert Allen bedding, two new 37" flat panel TVs, a work desk with complimentary Internet access, a microwave, and a refrigerator. The outdoor pool and patio area offer a lovely place to watch evening sunsets over the hotel's sparkling fountain. Enjoy Complimentary cooked-to-order breakfast every morning and complimentary cocktails and appetizers at our Evening Reception. Book your stay today and take advantage of everything Temecula Valley Wine Country has to offer! ... more less
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- Also Known As:
- Embassy Suites Temecula Valley Wine Country Hotel Temecula
- Temecula Embassy Suites