I reserve with this hotel through Choice Hotels International for a night's stay during the Temecula Festival on March 20, 2010. Two days before the trip, a hotel personel called me to inform that they cannot honor my reseration, supposedly, due to plumbing problems. The personel even had the AUDACITY to tell be that I can stay in the room with the broken plumbing if I don't want to cancel. He said that they will refund my fully paid reservation ASAP. I didn't want to stay at a hotel like this so I agreed even though it messed-up all my plans. As of March 30, 2010, they have not refunded my payment, so I called Choice Hotels. The customer service rep said that, that was the first time they heard of the issue. They promised to refund my payment within 7 to 10 days. The hotel probably just want to make more money since it was festival season.
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- Also Known As:
- Rodeway Inn Temecula Hotel Temecula
- Temecula Rodeway Inn