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“very pleased with our stay”

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Extended Stay America - Temecula - Wine Country
Ranked #16 of 19 Hotels in Temecula
Portsmouth, Va
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“very pleased with our stay”
Reviewed September 2, 2014

My husband and I were very pleased with our 8 day stay during a bereavement trip from the East Coast to Temecula. The front desk manager Nicola went to great lengths to help us get an adjustment on a booking change that saved us over $100. We feel she is a great asset to your facility,,,professional, competent, and very pleasant. The rest of the staff were also very friendly, polite, and quick to accomodate every request. They brought us everything we needed for our kitchen, and never questioned my multiple coat hanger or towel requests. The accomodations were not the newest, but they were clean and fresh and met our needs. We would definitely stay here again.

Room Tip: first floor so you don't have to walk up stairs.
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  • Stayed August 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Patti H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
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    33
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Any
English first
Murrieta, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 12, 2014

Had a two night stay, and had nothing but great help with my check in and check out. The employees made sure my family and i had everything we needed and always had a smile on their face. They made us feel like we were at home.

  • Stayed August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CMHernandez13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 9, 2014

Booked 3 rooms for the hotel through Priceline for a family wedding on 5/31/14. This part was fine, but, then I called Extended Stay to change the name on of the rooms, one of our sons was not available, so I changed the name on his room to some family friends and was assured that they would have no trouble checking in. Room was to stay on my charge, but they were to be able to check in. When I checked in (after the wedding), I asked if they had checked in yet and was told, No, they had not. Later, I got to the reception and discovered that they had been told there was no reservation in their name. I checked the next morning and was told, sorry there must have been a mistake and that I would not be charged. But, I just got my bill and was charged for 3 rooms. I agree with "Stay somewhere else"...nothing in the kitchen and staff told you what they thought you wanted to hear. Very poor service and all I heard was how busy they were.

Room Tip: Don't think there are any!
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  • Stayed May 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Temecula hotels

Gilbert, Arizona
Level 4 Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 7, 2014

Stayed here over the 4th of July holiday. Was very pleased with accommodations. Hotel staff was friendly. Asked for a room away from freeway since I'm a light sleeper and they were happy to do so. Was on the first floor by the lobby and was very quiet. It was a hot day so was very happy that the ac was already on in the room so it was nice and cool when we entered. Bed and pillows were comfortable. Water pressure in bathroom was good. Room was very clean. Lots of places to walk to for food. Highly recommend this hotel!

Room Tip: Ask for a room away from freeway if you are a light sleeper.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank aksharp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 5, 2014

The hotel was clean and the desk girl was friendly but that's about all the good I can say.
This hotel has a kitchen and a table tent informing the guest of the items in the kitchen.There was NOTHING in the kitchen. There were no cups, silverware, shampoo, one washcloth, no coffee pot,etc,etc.
We were told they had breakfast which was a joke. The fruit was nasty and there were 2 muffins at 7:am. The coffee in lobby was Soooo bad I dumped it out. We were going to stay 2 nights but after that we went somewhere else. If corporate is reading this you need to get your act together.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CynthiaSays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Temecula - Wine Country, responded to this review, July 8, 2014
Thank you for your recent review of your stay. I am happy to hear that you appreciated our hospitable staff; however, I am so sorry to hear that your room and your kitchen did not meet expectations. I am also sorry to hear that you were disappointed with our grab-and-go breakfast. We appreciate feedback like yours, as it will help us as we continually work to improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at LTM2@extendedstay.com. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2014

Hallways reek of smoke and pot. Hotel staff not so friendly. Heater was broken in our room, as well as the hairdryer. Bed extremely uncomfortable and not enough blankets. Room was facing the freeway, heard the cars ALL NIGHT LONG especially because the windows didn't close properly! I paid ALL LOT of money for this room and I know the majority of people that were there could not afford what I paid, the place must get reimbursed by some government agency! Very disappointed. You are better off renting a house somewhere close.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 6, 2014

No ice machines. No Pool. No restaurant. I will never stay here again. We stayed here for one night (had booked two and decided to get out early). This place is exactly what it says EXTENDED STAY so a lot of the "residents" live there. Some military, others appear to be homeless put up by various area churches. There were bored children running the halls. Families with arm loads of muffins from the continental breakfast. It was a free for all. If you are going to Temecula for a wine getaway, passing through or need a quiet place to stay, keep on driving past the EXTENDED STAY!!!!!

Room Tip: Pick another hotel
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhonda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Temecula - Wine Country, responded to this review, June 11, 2014
Thank you for taking the time to write a review of your stay. I am sorry to hear that this hotel did not fit your needs. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at ltm2@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope you will stay at our hotel, or any of our other brand locations in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Temecula - Wine Country

Property: Extended Stay America - Temecula - Wine Country
Address: 27622 Jefferson Avenue, Temecula, CA 92590
Phone Number:
Location: United States > California > Temecula
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 19 Hotels in Temecula
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Temecula - Wine Country 2.5*
Number of rooms: 107
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Also Known As:
Extended Stay America Temecula
Extended Stay Temecula
Temecula Extended Stay

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