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Reviews (435)
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All reviewsindoor poolfrosted glassold towntoilet and sinkdesk areasitting areaoatmealwine countrymicrowave and fridgefree breakfastthe sofa bedwould stay here againtwo sinksshort drivevery nice staygreat roombeds were comfortable
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Reviewed October 12, 2017 via mobile

We recently stayed at the SpringHill Suites located in/near Old Town Temecula . Overall the customer service was good and in a good location. However, we encountered various issues during our 2 night stay. In room 332, the sink kept backing up and black stuff would come up out of the sink. In addition there was a leak in the plumbing so the floor in the bathroom was always wet. We had to put a few towels down while getting dressed. In addition, the water from the faucet came out cloudy/milky white. Upon leaving the room, we discovered that the front door would not lock unless you literally slammed the door really hard. Otherwise you could easy open the door with a push.

We explained this to the front desk and were immediately moved to another room across the hall. In that room, Room 331, we noticed the water from the sink came out cloudy as well.

I reported the water quality to the front desk and they said no one else had reported that...and that was the end of that conversation. There was no offer to comp any portion of our stay. This was a miserable stay. I would recommend the Hampton Inn located right next door.

Stayed: October 2017, traveled as a couple
2  Thank Oscar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shstemecula, General Manager at SpringHill Suites Temecula Valley Wine Country, responded to this reviewResponded October 13, 2017

Dear Valued Guest,
Thank you for taking the time to write a review in regards to your stay with us. We are very sorry to hear of the issues you did experience during your stay and the inconvenience they did cause you. We have reported your concerns to the correct departments to ensure your concerns will be isolated issues moving forward. Also I completely understand your concerns with the water and we did reach out to our water company the first time this was ever brought to our attention and they did inform us cloudy water, also known as white water, is caused by air bubbles in the water. It is completely harmless. It usually happens when it is very cold outside because the solubility of air in water increases as water pressure increases and/or water temperature decreases. Thank you for choosing to stay with us we do appreciate it. Please accept our sincere apologizes.

Regards,
Marie P.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2017

Our room was very nice, I love having the extra area with couch and TV. This was a wonderful area to vacation in and it was great to be in walking distance to the old town of Temecula with all the great restaurants and activities.

  • Stayed: August 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Brpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shstemecula, General Manager at SpringHill Suites Temecula Valley Wine Country, responded to this reviewResponded September 22, 2017

Dear Valued Guest,
Thank you for taking the time to write a review in regards to your stay with us. We are happy to hear you enjoyed your stay and the city of Temecula. We hope to see you again next time your travels bring you back to the Temecula, Ca.

Thank you,
Marie P.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2017

It was a nice hotel with very comfortable beds! Nice showers, nice sleep, friendly staff. Good breakfast. Stayed with friends and could fit three adults in the double room, with one person using the sofa bed. The toilets are separate from the showers and that was a plus, specially if you're staying in group.

  • Stayed: June 2017, traveled with friends
    • Location
    • Rooms
    • Service
Thank DaniaZahir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2017

We were pleasantly surprised by this hotel, and would stay here again. The lobby is very fresh looking and interesting, and staff was friendly and accommodating. Very nice breakfast area, with good food.

The arrangement of the room (single king) was very efficient -- they put a lot of features into the space, but the arrangement works well. A good idea to separate the two bathrooms (toilet in one; shower in the other). Bed was very comfortable.

Only reason for four rather than five stars is that a few little things in the room didn't quite work well (one bed reading light, a very slow drain in one sink, TV would turn on into a state that required engineering expertise to get to a channel). But none were enough to call in the staff.

We would certainly stay here again, without question.

  • Stayed: August 2017, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank r0dander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shstemecula, General Manager at SpringHill Suites Temecula Valley Wine Country, responded to this reviewResponded August 21, 2017

Dear Valued Guest,
Thank you for taking the time to write a review in regards to your stay with us. We are happy to hear you enjoyed your stay. We are very sorry for the troubles you did experience with the sink, television and reading lamp we apologize for any inconvenience these issues did cause you. We look forward to seeing you again next time your travels bring you to the Temecula, Ca area.

Thank you,
Marie P.

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Reviewed July 30, 2017

My family loved our room here. The room amenities were very nice. For our family, it was good to have the toilet separate from the shower. The free breakfast was very satisfying. And there were a couple of good restaurants within walking distance of the hotel.

  • Stayed: July 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Donald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shstemecula, General Manager at SpringHill Suites Temecula Valley Wine Country, responded to this reviewResponded August 1, 2017

Dear Valued Guest,
Thank you for taking the time to write a review in regards to your stay with us we appreciate it. We are happy to hear you enjoyed your stay and our amenities we offer. We hope to see you soon next times your travels bring you back to Temecula, Ca.

Thank you for choosing to stay with us.

Thank you,
Marie P.
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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