We recently stayed at the SpringHill Suites located in/near Old Town Temecula . Overall the customer service was good and in a good location. However, we encountered various issues during our 2 night stay. In room 332, the sink kept backing up and black stuff would come up out of the sink. In addition there was a leak in the plumbing so the floor in the bathroom was always wet. We had to put a few towels down while getting dressed. In addition, the water from the faucet came out cloudy/milky white. Upon leaving the room, we discovered that the front door would not lock unless you literally slammed the door really hard. Otherwise you could easy open the door with a push.
We explained this to the front desk and were immediately moved to another room across the hall. In that room, Room 331, we noticed the water from the sink came out cloudy as well.
I reported the water quality to the front desk and they said no one else had reported that...and that was the end of that conversation. There was no offer to comp any portion of our stay. This was a miserable stay. I would recommend the Hampton Inn located right next door. More
- Free Wifi
- Free Parking