We were members and everytime we went in we were ignored. Yes, we tipped generously and was still ignored. The last time we went, we waited twenty minutes while watching others get checked in that came after us. I inquired as to whether I was in the right spot to check in. He said yes and went to the other side. I waited and watched two more people get served and just decided forget it. I went to the front, picked up our wine and ended our membership at that time. At that time the staff asked if there was a reason why we cancelled and we told her we had been there for twenty minutes while being overlooked. She was very accomodating and asked if we wanted to get served right then. I told her no I just wanted my wine pick up and we were done. We went over to Monte De Oro where we always know we are going to get good service.
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