Friendly, laid back staff. Horses were nice and eager to go. Some in our group were a bit nervous, and they could have used a word or two of instruction (like take up the reins a bit)! We were expecting more narrative about the area, but received info only when questions were asked. I liked the ride though. Good to get out an see the countryside. My knee is bad so hiking is limited. I am an experienced rider so the go in my horse was okay with me. Be sure to tell the wranglers your honest level of experience.