The customer service was horrible!!! The office is closed on Sunday after 5pm and they didn't even tell us that they were closed. We drove 5 hrs to show up to a empty office and no room for us. They claimed they put a envelope on the door for us with a room key but they did not. The least they could have done was call us and let us know they would not be there and there was a key on the door but I guess they forgot.... We had no where to go and we had a hungry tired baby. Absolute horrible horrible customer service. When we called the next day Mary the receptionist was extremely rude and blamed us for not seeing the envelope, but we all knew there was no envelope or phone call ever made. The plain truth is she forgot to put the envelope on the door and she never called us. Makes me never want to return to Tahoe. Lazy employees with no pride in their work.
- Official Description (provided by the hotel):
- The Franciscan located in Tahoe Vista is your home away from home. With fully equipped kitchens or kitchenettes in every room, resort-wide wireless access, comfortable accommodations, and access to our private beach and pier, make The Franciscan your destination for your next getaway. The Franciscan is located in the quiet town of Tahoe Vista, just a short drive to many of Tahoe's great attractions, including Sand Harbor, Thunderbird Mansion, Kings Beach, and some of Tahoe's premier ski resorts. We are also located across the street from the Tahoe Regional Park, which boasts miles of hiking or snowshoeing trails, a disc golf course, playgrounds, playing fields, and a sledding hill in the winter. Stay entertained at The Franciscan at our long, sandy beach, at the volleyball courts, or in the heated swimming pool. Unwind and have a relaxing evening at our barbecue area, with views of the lake. Boat buoys are also available to rent at an affordable rate for our guests. ... more less
- Reservation Options:
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- Also Known As:
- Franciscan Lakeside Hotel Tahoe Vista