I made a reservation online and asked to bring my service animal. I spoke to Madeline on the phone. She had to go ask her manager if it was OK for me to bring my service animal. After being on hold she came back and asked me what my disability was. This is a HIPPA violation. I asked her if I could check out at 1PM instead of noon, she said fine. When I arrived the next day at check in no one knew of my service animal or my reasonable accommodation request. Madeline had noted on the reservation that I would be checking out at 1 PM the next day. The room had loose plumbing in the shower, the sink, the mirrored bypass closet doors were broken off the track. Not god shape. The maid and a house keeping have both been knocking on my door to tell me I need to check out. It is still 12:30 PM right now as I write this. The TV remote failed so I asked for batteries. I thanked the young man for the batteries. Then the front desk called and asked why I would not let him in to help us. I thanked them for the batteries and said my wife and I are lounging around this morning and did not want company. The food had very little flavor in the restaurant last night and looked like microwaved left overs out of the freezer even though they advertised " Wild Caught Mahi-Mahi." The "non-smoking area of the restaurant stunk like typical casino cigarette smoke. Dreck. The general staff is unfriendly and walking around in their own unhappy world. The service area's people were warm and friendly but no one else. I asked for simple directions to a local lake in the area that no one had heard of so they handed me a map and wished me good luck. I can not recommend this place until they fix their customer service and communication issues.
- Official Description (provided by the hotel):
- The 3 Diamond hotel includes 70 Lodge-style non-smoking Rooms, Coffee Bar, Non-smoking Gaming Area, Conference Room, Business Center, Small Amenities Shop, Indoor Pool and Spa and free breakfast in our restaurant for all paid guests. ... more less
- Reservation Options:
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- Also Known As:
- Diamond Mountain Hotel Susanville