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“Staff trained not to smile!!” 2 of 5 bubbles
Review of Staybridge Suites Sunnyvale

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Staybridge Suites Sunnyvale
Ranked #10 of 33 Hotels in Sunnyvale
Certificate of Excellence
Bengaluru, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Staff trained not to smile!!”
2 of 5 bubbles Reviewed December 21, 2013

I stayed there for 4 nights in Dec 2013. I was appalled by the fact that not one of the staff (and I interacted casually with about 4 of them and saw 6 others) smiled even once. I have stayed in 100s of hotels and at least 6 places like Staybridge. Staybridge Sunnyvale is meant to be a place "closer to home" than other regular hotels...which made this experience even more unexpected.

Another piece: the heater kept trying very hard to keep up. Granted that it was unusually cold (went to zero). Still, the issue was that the place was not "sealed" well.

Yet another thing: anytime anyone of your neighbors turned on the thingy (forget the name for this!...basically the thing in the kitchen sink that you can switch on to drain stuff), the sudden noise can give you a scare!

Room Tip: This place does not have elevators. So, if you are travelling with a large bag, request a room downs...
See more room tips
  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ram432013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpmcevoy, Director of Sales at Staybridge Suites Sunnyvale, responded to this review, January 2, 2014
Dear Guest,

Thank you for the feedback about your stay. We want our guests to feel like family when they stay with us, and I apologize for the experience that you had with our staff, the heater, and the garbage disposal. Please give us another chance to make things right.

Regards,
Tom

Tom McEvoy
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Portland, Oregon
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed November 25, 2013

I stayed at the Staybridge Suites for two nights for business, and I was thoroughly impressed and pleasantly surprised with the experience.

I wasn't expecting much, as this is a business hotel, a bit off the beaten road, in an isolated cul-de-sac of Sunnyvale - use your GPS to find it as it isn't well signed from the main road. And if you don't have a rental car, it will be difficult and expensive to get around with cabs... But, the hotel delivered on friendly staff, unexpected comfort and unique amenities that made my stay productive and enjoyable.

The staff are all incredibly helpful and friendly. I arrived with a late check in to a smiling front desk attendant.

Breakfast is complimentary, which is a big bonus - and includes more than just the basics. There were egg dishes each day, and hot dishes as well as the standard cereal, fruit and yogurts. Also, coffee is served in both mugs and to-go cups, perfect if you want to take a cup with you.

Also complimentary Tuesday - Thursday are evening drinks and food, which you could essentially make your dinner. The night I was there, there was a surprisingly good beef dish with rice. Free wine and beer, also - can't beat that!

But most of all, the rooms are quite large, with good layouts and good design. Modern TVs and cable in each room, a working desk and free wifi, privacy from your fellow guests, and very quiet allowing a good night's rest.

The only things that I think the hotel could improve upon are a few of its in-room amenities. The toiletries are sub-par, and you'd be better off bringing your own shampoo, body wash, etc. as the ones provided are quite cheap and generic. Also, the linens on the bed and towels in the bathroom could be improved upon as the sheets and towels seemed a bit low-quality and uncomfortable on the skin. And be warned - the pillows were atrocious - they felt like they had cottage cheese / lumpy filling in all of them! Wasn't easy to get comfortable. Also - it would be a nice touch if they included bathrobes.

All in all, though - this is a great value for the money and an easy and enjoyable place to park yourself while on business for a few nights. Highly recommended!

Room Tip: Choose a room that doesn't face the inner courtyard if you want a bit more privacy and quiet!
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JetsetNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpmcevoy, Director of Sales at Staybridge Suites Sunnyvale, responded to this review, December 2, 2013
Dear Guest,

Thank you for staying at Staybridge Suites Sunnyvale, we appreciate your feedback! While most of our guests stay 7 nights or longer, we're pleased that even guests who stay for a few nights also enjoy the hotel and it's amenities. I will share your comments with the team, especially about the toiletries, pillows, and linens. Please stay with us again!

Regards,
Tom

Tom McEvoy
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
136 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed November 16, 2013

A brand new hotel next to 101 freeway so it's easy for travel. It's also very close to the office I traveled to. I was given a suite of two bedrooms, with a large living room and a kitchen. The rooms aren't too big but enough for one or two persons. Each room has a bathroom, one has a bathtub. The hotel is quite new. The décor and the furniture are contemporary and the appliances in the kitchen are new. The suite is very clean. Although the hotel is next to the freeway, but the sleeping quality is very good because it's very quite. The hotel also provides complimentary continental breakfast. There is no elevator but this wasn't a problem for me to walk to the second floor with a light luggage. The equipment in the gym is scarce. Overall, this is a good hotel for an extended stay for its price.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sophie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpmcevoy, Director of Sales at Staybridge Suites Sunnyvale, responded to this review, November 18, 2013
Dear Guest,

Thank you for staying with Staybridge Suites Sunnyvale, we appreciate your comments about the hotel. It's great to know that guests appreciate the rooms and the amenities, and please let us know how we can earn a five star rating next time! We hope to see you again...

Regards,
Tom

Tom McEvoy
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed October 27, 2013 via mobile

You are not inundated with choice in this area and at this (low-mid) price, the Staybridge Suites are about as good as it gets. The suite is a good size, with all the facilities you need for a short stay. A well equipped kitchen area, an OK bathroom area and plenty of seats etc contribute to a comfortable stay. Free wifi was good speed. The locale is not much to speak of and a car is a pre requisite if venturing out in the evening. I was on a business trip and it ticked the boxes for that purpose. Nothing exceptional but would likely stay again.

Stayed September 2013, traveled on business
Helpful?
Thank welovetravel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpmcevoy, Director of Sales at Staybridge Suites Sunnyvale, responded to this review, November 5, 2013
Dear Guest,

Thank you for choosing Staybridge Suites Sunnyvale, we appreciate your feedback. We are located in a unique location, and yes there is not much within walking distance, so I completely understand your comment about needing a car to venture out at night. Other than the location, it sounds like you enjoyed your stay with us. Please let us know if we can do anything to enhance your stay next time.

Tom McEvoy
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed October 26, 2013

I lived in a suite with a large living room, two separate bedrooms and a well-equipped kitchen. Free wifi with decent speed. Complimentary yet very basic breakfast. Laundry room free to use - you only need to buy the detergent. The shampoo and body lotion were never replaced after being used up. Ideal place for friend gathering, but a little expensive for normal night stays.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TRIPADVlSER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
59 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed October 25, 2013

Nice hotel and great location. Staff was very friendly and made sure that our staff was nice. Very convenient of where I needed to be in Sunnyvale. The breakfast was nice and the location was nice. Near a lot of stores and shopping.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WorldTraveler2492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpmcevoy, Director of Sales at Staybridge Suites Sunnyvale, responded to this review, November 5, 2013
Dear Guest,

Thank you for choosing Staybridge Suites Sunnyvale. We appreciate the feedback about the location, staff, and the breakfast. Please let us know what we could do to earn a 5 star review versus 4 next time you stay with us. Take care!

Tom McEvoy
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 5, 2013 via mobile

I was in this hotel for a week having to attend a convention in Mountain View. Room very confortable and clean with free wi-fi and excellent breakfast. The pool is small but pleasant.
Absolutely recomended.

Stayed October 2013, traveled on business
Helpful?
Thank Nik64it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpmcevoy, Director of Sales at Staybridge Suites Sunnyvale, responded to this review, October 9, 2013
Dear Guest.,

Thank you for the feedback about your experience at our hotel while attending a convention in Mountain View. We want our guests to feel "Like Family", and hopefully the comfortable clean room, free wifi, and free breakfast gave you some of the comforts of home. Please stay with us again...

Regards,
Tom

Tom McEvoy
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Sunnyvale

Property: Staybridge Suites Sunnyvale
Address: 900 Hamlin Court, Sunnyvale, CA 94089
Phone Number:
Location: United States > California > Sunnyvale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Sunnyvale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Sunnyvale 3*
Number of rooms: 78
Official Description (provided by the hotel):
Located in the heart of Silicon Valley, Staybridge Suites Sunnyvale offers excellent accommodation for the high tech or leisure/family traveler, perfect for training, relocation and all lengths of stay. The hotel features one and two bedroom suites, much like spacious apartments with fully equipped kitchens, living/dining areas and an excellent work area offering complimentary high-speed Internet (wired and wireless) and Herman Miller ergonomic chairs. Our property boasts ample amenities for work and play, such as an all season outdoor pool and Jacuzzi, cardio room, sports court/BBQ area, and 9-hole mini-golf. Complimentary shuttle service to close by destinations is available. The property is conveniently located off Highways 101 & 237 and close to Shoreline Amphitheatre, Moffett Field, Santa Clara Convention Center, Twin Creeks Sports Complex and Murphy Avenue's Restaurant Row in downtown Sunnyvale.Businesses: NASA/Ames, Lockheed Martin, Yahoo!, Juniper Networks, SGI, SiemensSchools: Stanford University, Santa Clara University, SJSU, Cogswell Polytechnical CollegeHospitals: El Camino Hospital, Stanford Medical Center, Lucile Packard Children's Hospital, Palo Alto Veterans HospitalLocal attractions: Twin Creeks Sports Complex, Great Mall, Silicon Valley Tech Museum, Santa Cruz Mtns Wineries, Paramount's Great America, Winchester Mystery House. ... more   less 
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Also Known As:
Staybridge Suites Sunnyvale Hotel Sunnyvale
Sunnyvale Staybridge Suites

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