We booked this hotel about two months prior through Priceline, and by the reviews and pictures, were very excited about it. The location is right off the Expressway, so it was great. (About an hour from San Francisco though) However, when we arrived, it was mostly disappointment that we both felt.
To begin, the front desk service was great. We checked in about 4pm and there was no lines or waiting. The two gentlemen behind the counter were very nice and offered help to find train times, dining, and more. We quickly got our room keys and were given an option of a first floor room or second floor. We chose the second floor just because the first floor room would have been right next to the breakfast area.
When we got to our room, there was a used tray of old food sitting outside the door, which the maids had yet to clean up. This was already a huge turn off for us, and we were expecting the worst when the door was opened. However, the room was cleaned already, so we are not sure why the tray was left outside. The room was very large and was clean (although the sheets and pillow cases did have weird black marks on them). The water pressure/amount of warm water was a little disappointing though. Furthermore, as both of us have Iphones, we wished to both charge them at night. There were limited number of outlets to use near the bed.
We wanted to look up several things on the internet, and since this hotel claimed to have Wi-Fi, opened up our laptop. However, there was no Wi-Fi, as they claimed to be working on it when we were there. So we went downstairs to the business center expecting it to be free. Think again! They charge a fee per time ($5 per 20 min I think) to use the computers. Are they serious? This struck us very badly and makes me think they are just trying to nickel and dime the customers. The breakfast served at their cafe was $12.95 per person....needless to say we went to our own restaurants we found in the area for cheaper.
A big disappointment for us was that the underground garage parking had no security what so ever. There was no gate to open, no cameras, and nobody watching the cars. This hotel sits with a trailer park behind it, and although the area didn't look real rough, we had no idea if it was or not. Therefore, for all we knew, some guy could go walking in, break into our car and no one would ever know. They should have a gate that you open with your room key, or at least a guard at the entrance/exit.
Just a little other note. We were never informed of anything at check-in, but in the garage going to the elevators, we saw a notice posted on the wall. The notice stated that items used or inside the hotel have been proved to cause cancer and birth defects, and you can find further info at the front desk. We went to the front desk, and could not find it. Probably not a safe hotel to stay in for more than a few nights.
- Official Description (provided by the hotel):
- A Silicon Valley boutique hotel, ideally located where Sunnyvale meets Santa Clara, The Domain Hotel offers travelers a contemporary feeling hotel that infuses the technology vibe of the valley through its services and amenities yet embraces the natural outdoor beauty of Northern California through its inspired decor offering guests a unique choice in room type - tranquility or awakening rooms. All guestrooms feature flat-screen LCD TVs, sleep number beds and ample work space. ... more less
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