Stayed here with a friend for the Stitches West conference at the end of February. I used my points and thought I booked a room with two beds. We didn't check in until later in the evening as we were at the conference all day. When we checked in they told me that it was just one king size bed. I like my friend but 2 beds would be better so the lady at the counter upgraded the room to 2 beds and charged me a $10 upgrade fee. I was sort of upset about the fee but wanted the two beds and understand the policy so I just ate it. The hostess, whose name I forget, called me later to tell me that she talked to her manager and got the room charge refunded. Wow! It was only $10 but she saw that I was disappointed and acted to fix the problem. What great customer service!! Just in general she was friendly and helpful and I didn't ask or expect her to get me a refund. It was icing on the cupcake.
The hotel itself is a standard Quality Inn. Clean, free parking, easy access, good price for the location of hotel and excellent customer service. I would definitely stay here again and would recommend the hotel to others.
- Official Description (provided by the hotel):
- Sunnyvale Quality Inn Centrally located Only One mile from Santa Clara Convention Center and Paramount's Great America, this value hotel offers superb amenities, business features, package specials, excellent guest services and fine features. ... more less
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- Also Known As:
- Quality Inn Sunnyvale
- Sunnyvale Quality Inn