- Visit hotel website
- 1 (408) 740-7184
- Free Wifi
- Free parking
Overall, my stay there was very nice. I was only there for one night however and I checked in very late but everything was clean and quiet and the staff was polite. A special thanks to Tushar at the front desk Who provided excellent customer service at the late hour of my arrival I appreciate it thanks again!
We are so pleased to hear that you enjoyed your time with us so much! It's great that our hotel was so suitable for your needs, and that you were so pleased by the service that we (and Tushar in particular) provided for you. We would love to see you again soon! Best wishes, Hotel Management
The staff checked in a guest to the same room we were in. The stranger walks into our room alarming all of us.
We are very sorry that another guest was checked into the same room as you. This was an unusual error for our front desk team to make, and we apologize profusely. We trust that when this matter was dealt with for you, that you enjoyed the remainder of your stay. We would love to welcome you back on another occasion, when we are quite sure that you will have a perfect stay with is. Best wishes, Hotel Management
Less than 10 miles from airport, great location for restaurants, Stanford Univ & Levi's Stadium.
Pros: staff is excellent, and decent continental breakfast. Free wi-fi and rooms were quiet.
Cons: bed was uncomfortable, outdated room & lobby. Non-smoking room reeked of cigarettes, the smell was in the comforter and pillows.
Hi Pamela, We are very pleased to hear that our location suited you so well, and that our staff were so helpful to you. We certainly aim to please our guests to the very best of our ability. We are disappointed to hear that you found your bed to be uncomfortable, and that your room hadn't been aired sufficiently prior to your arrival. We will emphasize with our housekeeping team the importance of ventilating each room thoroughly prior to a new guest checking in. We appreciate your review, thank you, and we hope to welcome you back when you're next in town. Best wishes, Hotel Management
I knew going in that this property did not have great reviews. However, with hotels booked in the area due to the upcoming Dead & Company show and being on a budget, we chose it. A couple of things, my key card was deactivated 4 times during my two-night stay and I had to get it reactivated to get into my room. Front desk said not to place card next to keys, credit cards, or cell phones. Well, that doesn't leave me any option to store it in my purse. Also, one morning there was no hot water - totally cold. We called maintenance and when they got there the hot water was working. I asked what happened? Does this happen often? And he said the hot water goes in and out all of the time.... wow, glad I didn't have to be at a business meeting!
With all that said, my bed was comfortable - the A/C worked and it was a joy to share the hotel with fellow Deadheads.
Hi Kristin, Whist it's good to hear that you enjoyed your comfortable bed, we are sorry that your stay with us was not perfect. Our keycard machine is similar to that which is used by all hotels, and all hotels give the same advice about storing key cards, which can be de-magnetized by keys, credit cards, or cell phones, as you were advised. Unfortunately, the age of our building has disadvantages, one of which is the fact that it can take hot water some time to travel to some rooms in times of peak usage. We are very sorry for the inconvenience that this caused. Unfortunately, all the Deadheads needed a shower at the same time! We hope that you enjoyed the atmosphere around the hotel, and we hope that you would consider staying with us again if you needed accommodation in this area. Best wishes, Hotel Management
When I stayed there, A/C was no working and they didnt repair even after complaint and room was cleaned and shower didnt worked properly.
It is a shame that the air conditioning in your room was not working effectively, and that our attempts to fix it did not work. On reflection, we should have offered you an alternate room, and we apologize sincerely for not doing so. We hope that this issue will not dissuade you from staying with us again, we would welcome another opportunity to give you a fantastic stay with us. Best wishes, Hotel Management