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“This Is Not A Hotel!”
Review of St. Francis Arms

St. Francis Arms
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St. Francis Arms
Ranked #29 of 33 Hotels in Sunnyvale
A TripAdvisor Member
“This Is Not A Hotel!”
Reviewed May 24, 2003

This is not a hotel- it's a corporate apartment complex. I TRIED staying there once last year, only to have them tell me the kind of room I booked was not available. After about 20 minutes the man at the desk- quite possible the rudest person I've ever encountered in years of business travel- gave me a room and key and I carried my luggage there only to find a big burly man open the door when I tried to get in because he was already living there! They said they had no other rooms available like I had requested, but would give me a different room. The guy didn't even apologize for the lengthy wait or the mistake he made in sending me to an occupied apartment. Horrible, horrible, horrible experience! I finally cancelled the reservation (without his help I might add) and used my cell phone to secure a room at a nearby hotel I trusted. Do I need to add that they wouldn't let me use their phone to call? Do not stay here unless you want incompetence and rudeness to reign over your stay.

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4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 reviews from our community

Traveler rating
    4
    8
    0
    4
    3
See reviews for
2
Couples
0
2
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Pittsburgh, PA
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 13, 2003

Poor maintenance of TV remote controls and answering machines in rooms. Often bad record-keeping in office. One time I was assigned to a room and found that it had not yet been made up. The rooms and hallways have an unpleasant odor. My company had a contract with St Francis Arms, which is why I stayed there 7 times. PS: many of the other reviews on this web site appear to be bogus.

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6 Thank laurelridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sunnyvale hotels

A TripAdvisor Member
Reviewed April 29, 2002

An excellent experience from making the reservations to check out. The grounds are delightful, rooms large and very clean, continental breakfast a delight, great pool and the staff goes out of their way to make sure that your stay is the very best it can be. First time I have even felt that the time it takes to place a review is worth it - St. Francis Arms deserves it!

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1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Francis Arms

Property: St. Francis Arms
Address: 739 E El Camino Real, Sunnyvale, CA 94087-2942
Location: United States > California > Sunnyvale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 33 Hotels in Sunnyvale
Hotel Class:3 star — St. Francis Arms 3*
Number of rooms: 93
Official Description (provided by the hotel):
The St. Francis Arms is an all-suite property in the heart of Silicon Valley. Specializing in corporate housing with both long-term and short-term stays available, the hotel offers upscale amenities and modern home-like comforts with complimentary breakfast, full kitchen, easy parking, and free high-speed Internet. ... more   less 
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Also Known As:
St. Francis Arms Hotel Sunnyvale
St Francis Arms Sunnyvale

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