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“Hotel that appreciates their customers - business top notch!”
Review of The Grand Hotel

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The Grand Hotel
Ranked #1 of 33 Hotels in Sunnyvale
Certificate of Excellence
Austin, Texas
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Hotel that appreciates their customers - business top notch!”
Reviewed July 8, 2013

Partner hotel to Cupertino Inn --- and as nice or nicer, and friendly and welcoming. They did an excellent job of accommodating my needs. Pretty good breakfast included, and nice evening cocktails, on the house.

Room Tip: King rooms are spacious.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gwhized
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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874 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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Sydney, Australia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 30, 2013

So this is a business hotel. It's probably due for a refurbishment in the next few years, BUT is it CLEAN, internet, happy hour drinks and snacks. The rooms are really spacious. I was in a standard which is more like a suite with couch/coffee table etc. The real news is the service here is just excellent. Ask anyone at reception or Dave in the bar and they will be super helpful, genuinely friendly. What a wonderful feel vs a faceless usual-hotel-chain. If you're looking for dinner, head to Castro street in Mountain view - about 5 mins drive down the road and lots of decent restaurants. Not much else in Sunnyvale to be honest - some restaurants near the Caltrain station - I ate at the moroccan place one night which was pretty good/authentic, but mostly just bars. Otherwise avoid the places on El Camino near the car yards.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luvtapas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clara, CA
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 25, 2013

First of all, the lobby upon entering is stunning, lovely, but it is only the beginning. What made this hotel stand out in an area loaded with hotels is the Staff, who went out of their way to be helpful. They offer the type of professional and personal attention that seems to be a lost art, and while I am sure that all their staff are great, the young man who arranged for my (on time) limo service, tickets for local entertainment, etc. was "Dave." I spent some time relaxing at their "Happy Hour" which was excellent, and well attended by some of the other regulars who stay here for business frequently.
My room was lovely, quiet, and spacious, with a far better than average internet connection.
I didn't participate in any Kids activities, and did not eat dinner there, but the snacks during "Happy Hour" were great!

Room Tip: I can't imagine any room here being less than wonderful / perfect.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sassafrasss393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesquite, Nevada
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 20, 2013

We checked in on Friday May 17, 13. The staff was very friendly and ready to help. We participated in the "Happy Hour" with a couple of their FREE well mixed martini's! It was great! Very good bartender... a bit slow but worth the wait!!! We also had some Fried Shrimp, cheese with crackers and fruit! No complaints at all til we turned on our air conditioner. We don't mind a noise as long as it is constant. But there was a knocking in out unit that kept my wife awake most of the night. She had earplugs and pillows wrapped around her head to try and stifle the racket. Didn't work... Evidently I can sleep through anything! The pillows felt like bags of concrete... but this isn't the 1st time we have experienced this in hotels lately. Evidently people are stealing pillows so they provide really crappy ones so they aren't stolen! Besides these 2 negatives... this is a clean, fairly well maintained hotel that we would most likely visit again.

Room Tip: Turn your Air Conditioner on before you get settled in..! We certainly will in the future!
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frogwashme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turbenthal, Switzerland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 24, 2013

Stayed for 5 nights on a business trip. The room was very noisy, probably from a fan above on the roof (I didn't have the air-conditioning on). Loud constant humming all night, I didn't have a good sleep. Internet connection was not very reliable and slow. And don't count on the limo service, it was never available when I needed it. The rooms are nice, big and clean, but then again that all doesn't matter if I can't sleep well.

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
1 Thank Reto Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo, Finland
Level Contributor
165 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 13, 2013

I have recently given quite many good ratings but if the hotel just happens to be extremely good, and you have nothing to complain, isn't that the right thing to do? The room was spacious, breakfast good, free transport to the office, free drinks and snacks during the happy hour between 5-7. If I get the opportunity to visit Sunnyvale again, I'll definitely want to stay here.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanski66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed March 25, 2013

We were pleased to take advantage of the excellent weekend rates at the Grand Hotel for our recent trip to San Jose and stayed in one of the hotel bungalows for two nights. The hotel staff was very pleasant and professional and the bungalow was comfortable and well-equipped with a small kitchen. We enjoyed the complimentary guest happy hour and very pleased with the nice selection of wine, beer, mixed drinks and appetizers. The complimentary breakfast layout left a bit to be desired (one or two more hot items would have been nice), but it was fine for a quick morning bite. The one thing I would mention about our bungalow, is that it was quite chilly in the evenings and the heater came on during both nights of our stay. It must be an older unit because it was so loud it woke both of us up each time it cycled on. Overall, an excellent stay and just a short distance from the HP Pavillion, we would definitely stay here again!

Room Tip: Special weekend rate for the bungalow is only $20 more than a regular room rate and well worth havin...
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  • Stayed March 2013, traveled with friends
    • Value
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    • Service
Helpful?
Thank smalltowngalReno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel

Property: The Grand Hotel
Address: 865 W El Camino Real, Sunnyvale, CA 94087-1154
Phone Number:
Location: United States > California > Sunnyvale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#2 Best Value Hotel in Sunnyvale
#9 Business Hotel in Sunnyvale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Grand Hotel 3*
Number of rooms: 104
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Also Known As:
Grand Hotel Sunnyvale

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