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“Friendly, helpful, and clean”
Review of The Grand Hotel

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The Grand Hotel
Ranked #1 of 33 Hotels in Sunnyvale
Certificate of Excellence
Guelph, Canada
Level 5 Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Friendly, helpful, and clean”
Reviewed March 10, 2013

This hotel focuses its attention on the business traveller, and I have nothing but good things to say. I've read some of the more negative reviews, and true, they don't have a gym, but a run in the residential area behind the hotel is beautiful. Car rental within a 5 minute walk, and public transit right outside the door. Free parking. Limo transportation to and from the airport, and to and from work every day that was on time without fail. My room was spotless. My reservation also said "king" and I had a room on the first floor with two queen beds and a window facing the parking lot, but who cares? It's business travel, and a single traveller takes up a tiny space in a king or a queen. It was way more than I needed.
I think their "happy hour" drinks and light snacks from 5-7 is brilliant. Almost everyone is there alone, so it gives opportunity for conversation. I really enjoyed my wine choices, and they had a huge variety of liqueurs and upper end beers.
Every single time I walked in the door the front desk staff looked up and smiled. Genuinely. I can't remember the last time I stayed at a hotel where they smiled at all. Bartender attempted to strike up a conversation with everyone. Friendly.
I didn't hear any outside noise at all while inside my room. Bed was comfy, and it felt like all the bedding and towels were brand new. Dingy room? I couldn't disagree more.
I would stay there again in a heartbeat.

  • Stayed March 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Service
Helpful?
2 Thank HJEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
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Champaign, Illinois
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 18, 2013

The location of the Grand hotel is pretty good. It's on El Camino Real and it's pretty close to some of the major offices in the SV/MTV/SJC areas. The rooms were bit of a disappointment though. The ambiance was dated, and the room felt pretty dingy. The breakfast was also a bit of a disappointment. It was the standard spread but it was nothing great.
The one thing that stood out was the size of the rooms and the bathrooms. The room was huge and had floor to ceiling glass windows, which I've not seen in too many other hotels. And the bathroom was huge (and had marble flooring).
On the whole, it was a standard business hotel, albeit with a dated style. If you're there for just 2-3 days on business, it might be a good no-frills hotel. But if you're planning a longer visit with family possibly, it might not be the best option.

Room Tip: Do not go for a room on the first floor. Rooms have floor to ceiling glass windows and if you're...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thegurubase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry L, Director of Sales at The Grand Hotel, responded to this review, March 26, 2013
Thank you for choosing the Grand Hotel on your recent visit to Silicon Valley. Thank you, also, for taking the time to review our hotel. You'll be pleased to know that we are currently making final decisions on our new furnishings and a major remodel of the rooms will be underway in the coming months. The new look will be "Grand" both aesthetically and functionally. In the meantime we continue to deliver first class service and amenities and we're glad you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Level 5 Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 13, 2013

I had to stay as the client has this as their provider hotel.
Its a mainly business hotel but it has no facility to print.
It has no fitness room - a deal at some local club 1. 5 miles. The better place is Fitness 24 hours. They think free is good. The bar is dire - giving out free mediocre wine
Breakfast is free and mediocre
My room on Floor 4 was big and cold had the hotel air con on the roof vibrating all night - front desk response " yes we know that is a problem "
The area is badly served for hotels - but try others

Room Tip: If you have to stay - go for floor 3 as with 4 you may get the roof A|C
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  • Stayed December 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Nigel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 9, 2012

Don't waste your money here. Our San Francisco based company works in Sunnyvale often for business and every time we've stayed here something has gone with our reservations. I was guaranteed a King room and ended up in a double Queen on the first floor, next to the kitchen and the bar. My window faced into the parking lot where cars were pulling in all night and shining their headlights into my room. HORRIBLE experience. When my colleagues tried to check in, they told them a pipe was broken in his room and they forced them to go to their sister hotel down the street. This is the second time in 6 months that a "pipe broke" in one or more of our rooms and part of our group had to be moved. The front desk staff are completley helpless and un-pleasant to deal with. Their complimentary breakfast in the morning is a joke. Never again will we book rooms here for our team or our clients.

Room Tip: Go to a different hotel.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank MssAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edison, New Jersey
Level 6 Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 18, 2012

I've stayed at the Grand three separate times for business trips and also booked hotel room blocks for groups. The service has always been excellent and the rooms are larger than the usual hotel. The bathroom is large and I had a stall shower and super large bathtub. Double sinks and lots of counter space to lay out my toiletries. The amenities were very nice and restocked daily.

My room had a desk AND a table with chairs on which the self-serve coffee maker was located. There was a wet-bar and fridge.

The room had a large flat-screen TV, there was a full size sofa and coffee table along with my king-size bed.

Their breakfast is excellent. Each day they serve hot eggs, some kind of breakfast meat, and potatoes of some variety. Then they have a selection of cold cereals, fresh fruit cut up (strawberries, melons, citrus, berries), cottage cheese, three types of breads with a toaster on the buffet table. They have muffins, bagels and a waffle iron in which you can make fresh waffles. There are pots of coffee to drink on site or to take for the road. This breakfast is as good as any all-you-can-eat buffet.

The lobby is spacious and the front desk employees were helpful. I would definitely recommend this hotel to anyone staying in the Sunnyvale/San Jose area.

  • Stayed October 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank EllesseB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 3, 2012

I stayed here on business Aug 30 & 31. When I checked in (early afternoon) they did not have a room ready for me so I received a free upgrade to a suite. It was well more than I needed and quite comfortable. Another review indicated the complimentary breakfast is above average. I agree. I would have no concerns about staying here again.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrhenniger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 5 Contributor
51 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 27, 2012

Stayed 3 nights during a business trip. Very large rooms and very nicely furnished. Bathroom had dual sinks, a tub and a separate walk-in shower. The complimentary breakfast was well above average with a good assortment of hot and cold items. Nice evening manager’s reception also.

Despite being on the busy El Camino Real, the hotel was very quiet. The only negative was the lack of an on-premise workout room. The hotel does have an agreement with an off-site fitness center, but it wasn’t convenient to get there without a car. If you need to use their shuttle, make advance arrangements with the front desk as they can be busy.

I would definitely recommend this hotel to others.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mobile_concierge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel

Property: The Grand Hotel
Address: 865 W El Camino Real, Sunnyvale, CA 94087-1154
Phone Number:
Location: United States > California > Sunnyvale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#1 Best Value Hotel in Sunnyvale
#9 Business Hotel in Sunnyvale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Grand Hotel 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Grand Hotel Sunnyvale

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