While my wife and I have not had the pleasure of staying at the Inn on Summerhill, I can say that I am very pleased and impressed with their customer service.
We tried to stay here for the first few nights of our honeymoon but Orbitz incorrectly cancelled our reservation (not the Inn on Summerhill's fault). While I have been trying for over a month to get refunded for our deposit through Orbitz, Orbitz has done nothing.
The Inn and Summerhill however, called me directly and issued me a full refund for the deposit, even though it wasn't there fault! I don't know many hotels that show that level of customer service!
My wife and I will definitely try to stay at this lovely hotel in the future because of how they take care of their guests (even the one's whose reservations got cancelled).
- Official Description (provided by the hotel):
- Property Amenities: Air conditioned, fireplaces, private bath w/Jacuzzi tubs, refrigerators, Cable TVs w/VCRs/DVDs, radios, clock, instant hot faucet for coffee/tea, ceiling fans, canopy beds w/pillow top mattresses, telephone in room and baths, voice-mail, balcony or patio in all rooms. Complimentary full breakfast, afternoon wine and hors-d'oeuvres, evening dessert, and turn down service. Friendly staff ... more less
- Reservation Options:
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- Also Known As:
- Inn On Summerhill Hotel Summerland