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“Nothing Special”

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Hampton Inn and Suites Suisun City Waterfront
Ranked #1 of 1 Hotels in Suisun City
Certificate of Excellence
Ada, Michigan
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nothing Special”
Reviewed July 11, 2011

We stayed there because of the reviews on Tripadvisor, but we weren't as impressed as other guests. The furniture was cheap and the room was smallish, but OK. The best thing was the comfortable bed, but the pillows were flat and lousy. The TV didn't work. I finally figured out it wasn't plugged in. The room was out of kleenex. There were very few guests, probably less than 10 rooms rented.

I would probably try somewhere else, if I had it to do over.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Roger R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuisunHampton, General Manager at Hampton Inn and Suites Suisun City Waterfront, responded to this review, July 30, 2011
We feel terrible that you did not enjoy your visit to our beautiful hotel and location. While we are very successful in creating very memorable and pleasant experiences, there is always the chance of not meeting all expectations.
Your room should not have been out of kleenex and the T.V. should have been plugged in. I apologize for those 2 inconveniences. We are also checking all pillows to ensure sweet dreams on our Hampton Cloud 9 beds. We have used this feedback to reemphasize the significance of checking everything in every room.
Our hotel is so beautiful and obviously we did not leave the impression that most other guests take away, as is apparent in so many other reviews. We'd like to get a chance to make it up to you. Please call me directly prior to your next visit so I can assist personally in making your next stay the best it can be.
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598 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
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English first
Montreal
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 26, 2011

CLEAN, big rooms, super confy beds, great continental breakfast, great hotel staff.
If returning to Napa, I'd stay here again for sure.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mtl_chick_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuisunHampton, General Manager at Hampton Inn and Suites Suisun City Waterfront, responded to this review, June 27, 2011
Thank you for the short but sweet review. Our proximity to Napa is a great beneft and our room rates are usually much more attractive, too.
The team does a great job taking care of our guests and I'm glad you enjoyed the amenities!
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Glen Mills, Pennsylvania
Level Contributor
354 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed June 13, 2011

Great location between Richmond and Sacramento. Easy access to major roads - tons of food and shopping within 1 mile. Near waterfront area too. Rooms were very spacious and being a new hotel everything is in pristine condition.

Room Tip: Join HiltonHonors... same rub as all hotel chains!
See more room tips
  • Stayed March 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank originalXfactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuisunHampton, General Manager at Hampton Inn and Suites Suisun City Waterfront, responded to this review, June 15, 2011
We are so happy to hear that you enjoy your visit. You're right, our location is truly strategic and dynamic at the same time. It's about 45 minutes to both San Francisco, 15 minutes to Napa and Jelly Belly is only 2 minutes from the hotel. Our Waterfront location with about a dozen restaurants offers lots of choices and opportunities.

The Hilton Honors program is a fantastic program. It actually offers a component that is unique to Hilton Family Hotels. "Double Dipping" allows you to earn hotel points and airline miles during the same stay. No other brand in the world offers this benefit.

Stop by again. We'd love to host you during your next visit!
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New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 4, 2011

The manager, Theresa, was so nice. All of the staff were so friendly, helpful and hospitable. The room was very nice and affordable. The decor was cute! My husband and I felt right at home. The breakfast staff was great and the breakfast was delicious. We loved our stay!
Thanks so much!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ekg123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuisunHampton, General Manager at Hampton Inn and Suites Suisun City Waterfront, responded to this review, June 15, 2011
The people are what brings a hotel to life. Theresa is a fantastic team member and I will share your comments with her as well as the entire team. The team has done a great job providing this type of service over and over again. As a result Hampton awarded us the prestigious "Circle of Excellence Award" which is given to the top 50 hotels nationwide (we are 1 of 3 in California).

Thank You for the great comment. We truly appreciate it and look forward to welcoming you back!
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Raeford, North Carolina
1 review
Reviewed March 21, 2011

I wanted to take a moment to truly thank the excellent staff members and professionalism I was able to see during my stay at the Hampton Inns & Suites out here in Suisun City, CA.

Upon arrival, I was greeted by friendly, professional staff members who were able to accomodate a few non-standard requests with minimal effort. Leena and Rosa, the front desk personnel, were incredibly friendly and helpful. They were both able to recommend good local restaurants, provide great directions to various local businesses, and the smiles never left their face even though they had a lobby full of children for a local hockey tournament.

The young woman at the breakfast in the morning, Rebecca, was both kind and effiicent as she assisted in cleaning tables, restocking the breakfast bar despite the busy crowd, and still had time to chat with customers about their day. The rooms were clean and very spacious as well, with no maintenance issues.

All these staff members are true assets to the hotel and their trade. Rarely have I seen such a personable and professional staff rolled into the handful of individuals I have met while staying at the Hampton Inn, and I travel for more thant 280 days out of the year. I would recommend this hotel to anyone. Great location, but even greater people.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaygray29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuisunHampton, General Manager at Hampton Inn and Suites Suisun City Waterfront, responded to this review, June 15, 2011
We are so honored to read how much you enjoyed your visit. I will share your comments with Rosa, Leena & Rebecca as well as the entire team. We try to make sure that the hotel is always clean and that we always provide the best possible service. Our team has done that all along and the entire team takes great pride in trying to make our hotel the best it can be.

It's great to read that you enjoyed your experience. Thank you for sharing it and please stop by again the next time your travels bring you to the Suisun Waterfront area.
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So Cal
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 4, 2011

Clean comfortable rooms. Quite, with nice walking access to several good restaurants. They provide a free breakfast every day but they ran out of food two mornings in a row and it took a long time to bring more... It is free, however.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cool6t5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuisunHampton, General Manager at Hampton Inn and Suites Suisun City Waterfront, responded to this review, June 15, 2011
Thank You for taking the time to share your experience. Though it seems like the overall experience was good, we ran out of food twice. That is certainly in total contrast to our service expectations as is apparent by all other reviews. I apologize for this negative experience and will send a separate message to make sure that you can stay with us again and afford us the opportunity to make this up to you. We are much better than that and I am confident that your next experience will be much better!
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Tracy, California
1 review
Reviewed February 24, 2011

What a great surprise staying in Suisun City. The Hampton Inn & Suites make a nice little getaway. Teh service and courteous staff made our stay very enjoyable. There are a lot of great restaurants within walking distance. If you need a nice vacation in your own backyard I highly recommend staying in Suisun City at the Hampton Inn and Suites. Be sure to stay for the free breakfast. It's not just some continental buffet. It was delicious! Homemade waffles and omelets. What a great way to start the day and put a sweet touch on an alread wonderful experience.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gr8fuldon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuisunHampton, General Manager at Hampton Inn and Suites Suisun City Waterfront, responded to this review, June 15, 2011
First of all, thank you for writing this review. We're happy to know that you enjoyed your visit and look forward to welcoming you back very soon. You also bring up a good point in that the Suisun Waterfront is a hidden gem in Northern California. Our destination is scenic, family friendly, has lots of fantastic restaurants, is close to Jelly Belly, minutes to Napa and - most of all - is very affordable. We look forward to sharing this wonderful location with many, many more travellers.

Thank You for your post.
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Additional Information about Hampton Inn and Suites Suisun City Waterfront

Property: Hampton Inn and Suites Suisun City Waterfront
Address: 2 Harbor Ctr, Suisun City, CA 94585-2492
Phone Number:
Location: United States > California > Suisun City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Suisun City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Suisun City Waterfront 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
The Hampton Inn and Suites Suisun City Waterfront hotel is 100% non-smoking and conveniently located near Fairfield, 2 miles off I-80 (in between San Francisco and Sacramento, CA) with excellent views of the Suisun City Waterfront (adjacent to our hotel). Enjoy free breakfast, free WiFi, an outdoor pool & whirlpool spa, on-site fitness room, business center, children's playground, Clean and fresh Hampton beds(R), on-site snack shop, multi-lingual staff, two meeting rooms, and free parking. ... more   less 
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Also Known As:
Hampton Inn & Suites Suisun City Waterfront Hotel Suisun City

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