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“Good proximity, sketchy area” 3 of 5 stars
Review of BEST WESTERN PLUS Heritage Inn

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BEST WESTERN PLUS Heritage Inn
3.0 of 5 Hotel   |   111 E. March Ln, Stockton, CA 95207   |  
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Ranked #3 of 28 Hotels in Stockton
Fairfax, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good proximity, sketchy area”
3 of 5 stars Reviewed August 27, 2013

I was helping my son move into UoP in Stockton CA and this hotel was the closest to the campus. It was a little unnerving that the entire hotel property was fenced in, but I came to appreciate that since the area was kind of sketchy. I always have at least a Satisfactory experience with Best Western hotels and this visit was no exception. Breakfast was iffy, the internet connection went out more than once and the bed was way too soft for my liking, but overall it was a convenient and acceptable visit.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Teresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svang, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, August 29, 2013
Thank you for your recent response. I apologize that we did not meet your expectations. I would love the opportunity to speak with you and learn more about your experience with breakfast. Please contact me at the hotel and allow me the opportunity to make it right. I look forward to hearing from you.

Sincerely,

Pao Vang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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488 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Stockton, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 25, 2013

This is a great place to stay if you want to be near Univ of Pacific and/or shopping. The beds are extremely comfortable, rooms are quiet, and there is a full breakfast included. The only problem we had is that my son forgot his toothbrush. We saw the sign in the bathroom saying toiletry items are available so he requested a toothbrush. He was told there weren't any. Other than that, the staff is friendly and helpful, internet was easy to access, room was clean, price was very good.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svang, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, August 29, 2013
Thank you for your recent response. I am very glad that you enjoyed your stay with us. I apologize that we were not able to provide you with the toothbrush. I will relay your response to my housekeeping and front desk department to make sure that our amenities are restocked daily. We hope that you will stay with us again in the future.

Sincerely,

Pao Vang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 22, 2013

This should be your last choice only if there is no other room in town. One of those times when the name your own price did not work to our advantage. Our room was not good so we asked to change. They told us we could pay extra for a view of the pool which we did. The view from the terrace was the other building and if you stood in the very corner you could see the pool. What a joke. The breakfast was hearty if you are a lumberjack and have no taste buds but that was about it. The workout room was pathetic and after we checked out the desk clerk chased us out the door for the $10 extra for the pool view which we had already paid the day before. It is in a sketchy part of town as well. Will never go back.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 214loveeurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svang, General Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, August 29, 2013
Thank you for your recent response. I apologize that we did not meet your expectations. I would love the opportunity to learn more about your experience. We are always looking for advice and ways to improve. Please contact me at the hotel. Thank you and I look forward to hearing from you soon.

Sincerely,

Pao Vang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Soderkulla, Finland
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 22, 2013

Hotel is in nice location in Stockton. It takes about 1,5 hours to drive San Francisco Airport. Hotel is near Mall and restaurants. It is high quality building, almost as a resort. Everything is working quite well, although I had some problems with Internet. Restaurant could have been open for dinner also.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Matti R. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svang, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, October 7, 2013
Thank you so much for taking the time to share your experience with us. Come visit again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rowland Heights, China
1 review
5 of 5 stars Reviewed August 17, 2013

Nice place, a couple of miles east of I-5, lots of restaurants nearby. Room clean and comfortable, nice TV. Could update bathroom a bit but it was fine. AC cold. Big dining room and a full, hot breakfast in the morning, pretty good. Good room for a good price. Watch out for the $25 charge added to your bill without your knowledge. I was told it would be refunded but never notified by BW that I would be charged a deposit fee of $25. Hope it gets refunded soon.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svang, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, October 7, 2013
Thank you so much for takin g the time to write such a great review. Please come back and visit is again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stockton, United States
1 review
3 of 5 stars Reviewed August 14, 2013

The hotel is not in a good area of town. The breakfast menu needs fresher items, including muffins and pastries, and the staff needs to refill breakfast items when guests ask. Overall, the people were friendly and helpful.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Katherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svang, Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, October 7, 2013
Greetings from Stockton, Thank you for your review. We take pride in our staff and service for each individual's visit. I will reiterate what you have said to our staff so that their hard work does not go unnoticed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 12, 2013

Hotel is situated near restaurants and shopping. A good choice at a reasonable price. Breakfast (included) was was good. Rooms while not new, were well maintained. Would stay there again. This location was close to where we needed to be and had lot's of good restaurant choices.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Heritage Inn

Property: BEST WESTERN PLUS Heritage Inn
Address: 111 E. March Ln, Stockton, CA 95207
Phone Number:
Location: United States > California > Stockton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Stockton
#6 Business Hotel in Stockton
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Heritage Inn 3*
Number of rooms: 202
Official Description (provided by the hotel):
Closest Hotel to UOP, Delta College, Restaurants and the malls are just two blocks away. Full Service Hotel, with 203 Rooms, including 7 Suites, Pool and Spa, Business Center, Fitness Center, Restaurant and the Fireside Lounge, Rooms with Iron/ironing board, Coffee Maker, Refrigerator, Microwave, Wireless Internet available everywhere, Flat Screen TV's, Banquet and Meeting Facilities, 24 hrs. Front Desk. ... more   less 
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Also Known As:
Best Western Heritage Hotel Stockton
Holiday Inn Stockton
Stockton Holiday Inn

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